Informacje o stanowisku

• Provide clinical customer support to orthodontists and general dentists in the areas of case evaluation, support as well as clinical troubleshooting, mid-course correction and case refinement
• Structure and manage the execution of project/clinical program tasks and recommends new approaches
• Contribute through others on key projects (teach Clinical Specialist and share experiences with others, with the potential to support the business)
• Provide input to research and development to improve existing products/ services and develop new ones
• Provide ideas and suggestions to improve the overall business, improve customer experience and specific clinical treatments
• Support and organize onboarding of new CL specialists
• Liaise with other departments (Manufacturing, Marketing, Sales, Customer Support) regarding quality issues, providing assistance to the sales organization
• Assist with review of Power Point presentations, digital images and scans for marketing and sales materials as well as clinical education materials
• Investigate product safety incidences and report this on CRM system. Also involved in, inbound and outbound calls with customers to provide support and clinical education
• Accurately and thoroughly document information in the company’s database(s) about each contact they handle following defined parameters
• Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and Human Resources
• Travel to deliver educational events as part of structured certification / education programs for customers and visit customers in their offices (deep dive education). Be alert to trends in requests and issues reported by customers
• Manage speakers and KOL’s (Key opinion leader’s)
• Support University strategy and DSO (Dental Service Organization) training

• Bachelor’s degree in dentistry (DDS, DMD or equivalent), orthodontist preferred
• Minimum 2 years of professional experience of directly related experience in customer relations in medical / dental related areas is a must
• Excellent written and verbal communication skills in Polish
• Fluency in English
• Strong oral and written communication skills (presentations and correspondence, influencing skills)
• Efficient at managing competing demands including prioritization, responsiveness and keeping others informed
• Skill in establishing priorities, and handling multiple projects simultaneously
• Solid problem-solving ability and ability to manage details
• Strategic Thinker and highly organized
• Action Oriented, taking initiatives
• Demonstrating influencing skills
• Internet and social media savvy
• Willingness to travel up to 30% across Poland (field visit, events with customers, teams’ meetings)
• Driving license (cat. B)
• Strong MS Office knowledge.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.

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