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Client Support Specialist with French
  • Wrocław
Client Support Specialist with French
Wrocław, Wrocław, Lower Silesian Voivodeship, Polska
Sii Sp. z o.o.
16. 3. 2025
Informacje o stanowisku

technologies-expected :


  • Saas
  • Zendesk
  • Salesforce

about-project :


  • We are seeking a Client Support Specialist - L1 to provide frontline support and ensure a seamless customer experience. As the first point of contact for customer inquiries, you will troubleshoot issues, resolve technical concerns, and escalate complex cases when needed. This role is ideal for a customer-focused, detail-oriented professional who thrives in a fast-paced environment and is passionate about delivering excellent support experiences.

responsibilities :


  • Provide first-level support via chat, email, and phone, resolving customer inquiries efficiently
  • Accurately document, prioritize, and track customer issues in the support platform, ensuring timely resolutions
  • Leverage internal knowledge bases to assist customers and contribute to ongoing documentation updates
  • Identify complex issues and escalate them to the appropriate teams, ensuring a seamless customer experience
  • Follow standardized workflows, playbooks, and best practices to maintain consistency and efficiency
  • Work closely with Product, Engineering, and Client Success teams to share customer insights and improve processes

requirements-expected :


  • At least 1 year of experience in a customer support or service role
  • Advanced level of English and French (written and spoken)
  • Strong problem-solving skills with the ability to diagnose technical and non-technical issues
  • Exposure to basic troubleshooting techniques, automation, or scripting tools
  • Experience in SaaS, software support, or a tech-driven environment and familiarity with knowledge base management and self-service support strategies
  • Experience using support tools like Zendesk, Salesforce, or similar platforms
  • Excellent written and verbal communication skills to interact with customers professionally
  • Ability to multitask, prioritize tickets effectively, and work in a fast-paced environment
  • Passion for customer satisfaction, teamwork, and continuous learning
  • Willingness to work in a hybrid model 2-3times/week in the Wrocław office

offered :


  • Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
  • Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
  • We share the profit with Workers - over PLN 60M has already been allocated for this aim since 2022
  • Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
  • Comfortable workplace – class A offices or remote work
  • Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
  • PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
  • Investment in your growth – meetups, webinars, training platform and technology blog – you choose
  • Fantastic atmosphere created by all Sii Power People

  • Praca Wrocław
  • Wrocław - Oferty pracy w okolicznych lokalizacjach


    88 752
    9 506