Client Support Manager with French

Miejsce pracy: Wrocław

Technologies we use

Expected

Zendesk

About the project

We are looking for a dynamic Client Support Manager to lead a support team, ensuring clients receive efficient and timely assistance. In this role, you will be responsible for resolving issues, optimizing support processes, and maintaining high customer satisfaction. If you have a passion for service excellence and team leadership, we’d love to hear from you

Your responsibilities

Lead and mentor a team of client support specialists, fostering a culture of excellence and continuous improvement
Develop and implement efficient support processes to enhance client satisfaction and streamline issue resolution
Collaborate across departments to address escalated client concerns, ensuring timely and effective solutions
Monitor and analyze team performance and client feedback, identifying opportunities for optimization and growth

Our requirements

Bachelor’s degree in Business, Communications, or a related field
Minimum 5 years of experience in client support or service management, including at least 2 years in a leadership role
Strong leadership and team management skills, proven to motivate and develop teams
Excellent problem-solving and communication abilities, ensuring efficient issue resolution and client satisfaction
Proficiency in Zendesk or similar customer support platforms
Excellent spoken and written French skills
Willingness to work in a hybrid model (2-3 days per week working from the office)
Residing in Poland required

What we offer

Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
We share the profit with Workers - over PLN 60M has already been allocated for this aim since 2022
Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
Comfortable workplace – class A offices or remote work
Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
Investment in your growth – meetups, webinars, training platform and technology blog – you choose
Fantastic atmosphere created by all Sii Power People

Recruitment stages

Send your CV
Talk to us about your expectations
Learn more about our projects and choose the best
Start your adventure with Sii!

Sii Sp. z o.o.

Sii is the leading technology consulting, digital transformation, engineering, and business services vendor in Poland. We already employ more than 7 500 professionals and implement projects in a variety of industries for clients from many countries around the world.

The Great Place to Work title, won 10 times in a row, proves that at Sii we create a friendly work environment. In a survey, as many as 90% of our employees responded that Sii is a great place to work, and 95% of them think we have a great atmosphere here.

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