Client Success Department Manager with French

Miejsce pracy: Wrocław

Your responsibilities

Manage and mentor a team of CSMs, providing regular coaching, feedback, and development opportunities to enhance performance and career growth
Set clear performance expectations and ensure accountability to key metrics, including retention, growth, and customer satisfaction
Guide the development and execution of remediation and prevention plans for low-health customers
Serve as an escalation point for high-priority accounts, ensuring swift and effective resolution of complex issues
Establish team goals and track progress against KPIs, providing regular updates to senior leadership
Ensure consistent and effective use of tools and processes for tracking customer interactions, health scores, and renewal activities
Identify and implement process improvements to enhance the team’s efficiency and impact

Our requirements

Minimum 5 years in Client Success, Account Management, or a related field, with at least 2 years in a leadership role
Strong ability to foster customer relationships and guide a team in delivering outstanding results
History of achieving customer retention and revenue growth targets
Ability to work effectively with cross-functional teams to drive alignment and advocate for customer needs
Demonstrated success in developing and managing high-performing teams
Proficient in using and managing tools and systems that support customer success activities
Strong prioritization and multitasking skills, with attention to detail
Excellent spoken and written English and French skills, ensuring clear and professional communication with both internal teams and external clients
Open for hybrid work model with 2–3 days per week on-site in Wrocław
Residing in Poland required

What we offer

Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
We share the profit with Workers - over PLN 60M has already been allocated for this aim since 2022
Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
Comfortable workplace – class A offices or remote work
Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
Investment in your growth – meetups, webinars, training platform and technology blog – you choose
Fantastic atmosphere created by all Sii Power People

Recruitment stages

Send your CV
Talk to us about your expectations
Learn more about our projects and choose the best
Start your adventure with Sii!

Additional Information

The Manager of Client Success will lead a team of Client Success Managers (CSMs) to achieve key objectives in customer retention, satisfaction, and growth. This role drives team performance, ensures alignment with company goals, and fosters a culture of customer-centricity.

Sii Sp. z o.o.

Sii is the leading technology consulting, digital transformation, engineering, and business services vendor in Poland. We already employ more than 7 500 professionals and implement projects in a variety of industries for clients from many countries around the world.

The Great Place to Work title, won 10 times in a row, proves that at Sii we create a friendly work environment. In a survey, as many as 90% of our employees responded that Sii is a great place to work, and 95% of them think we have a great atmosphere here.

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