Client Services Professional with Italian (MSP)
1 week ago Be among the first 25 applicants
At AgileOne Global Business Services in Kraków, we are continuously expanding and looking to connect with talented professionals who want to grow their careers in a global, people-driven organization.
Our GBS Center plays a vital role in supporting AgileOne’s operations across Europe - delivering excellence in recruitment, client services, payroll, billing, HR, implementations, and business operations. It’s a dynamic and collaborative environment where innovation, teamwork, and continuous improvement drive everything we do.
As we continue to strengthen our European operations, we are now seeking a Client Services Professional with Italian who will play a key role in supporting our Managed Service Program (MSP) activities.
This role is ideal for someone who thrives in a structured, service-oriented environment and enjoys working at the intersection of clients, suppliers, and internal teams.
Your Responsibilities
- Support daily MSP operations within a Vendor Management System (VMS), ensuring data accuracy and compliance
- Manage requisitions, review CVs, coordinate interviews, and assist with onboarding processes
- Act as a liaison between clients, internal teams, and external suppliers
- Provide system support, user training, and maintain process documentation
- Track contracts, timecards, extensions, and invoice approvals
- Prepare regular reports and audit-ready documentation
- Collaborate with internal finance teams to resolve PO and billing issues
- Identify and contribute to process improvement initiatives
Our Requirements
- Proven experience in contingent workforce management, staffing operations, or shared services
- Fluent in English (C1 level) and Italian (C1), French language knowledge would be an advantage
- Hands‑on experience with Vendor Management Systems (VMS) or similar tools is a strong advantage
- Confidence in engaging with internal stakeholders: building rapport, understanding business needs, and providing data‑driven recommendations
- Solid understanding of contingent hiring processes and workforce solutions
- Excellent communication skills and ability to work effectively with remote stakeholders
- Strong attention to detail and accuracy in managing documentation, trackers, and system data
- Ability to prioritize and manage multiple tasks in a fast‑paced, process‑driven environment
- International, supportive work environment with a collaborative team culture
- Market competitive salary
- Healthy lifestyle - Mental Wellbeing Program, reward Points, Medical Coverage (LuxMed Healthcare), Life Insurance
- Pension Scheme and Referral Awards
- Friendly atmosphere and supportive leadership
- Opportunities to grow your career within a global organization
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- Human Resources and Administrative
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