Informacje o stanowisku

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Client:

FIS

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

Job Views:

26

Posted:

23.01.2025

Expiry Date:

09.03.2025

Job Description:

Position Type : Full time

Type Of Hire : Experienced (relevant combo of work and education)

Education Desired : Bachelor of Commerce/Business

Travel Percentage : 5 - 10%

At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS?

About the team

The Service Delivery Manager will have overall responsibility for Service Management for Prophet Managed Cloud Services customers. The SDM will be responsible for working with key customer stakeholders and with the FIS Managed Services operations and other FIS teams to ensure that the contracted Service Levels are met, service improvement initiatives are implemented, and customer satisfaction levels are high.

What you will be doing:

• Build professional relationships with key client staff
• Successful service delivery - SLA achievement and high level of customer satisfaction
• Monitoring overall performance of services
• Good communication around issues and opportunities – get things done, make things happen
• Collaborate with senior management on client account management and growth
• Act as a point of focus for the delivery of the service and a point of escalation for operational issues and service-related enquiries
• Engage with Client to understand current and future business requirements
• Working with the client and operations teams to identify and manage service improvement activities
• Along with operational managers and technical leads, accountable for and contribute to the overall performance of the managed services organization
• Ability to follow established best practices for service management and delivery

What you bring:

• Bachelor’s degree in business or related field or the equivalent combination of education, training, or work experience.
• Communicates ideas both verbally and in written form in a clear, concise, and professional manner
• 5+ years of relevant experience
• Good command in English
• (Optional for separate advert: good command in English and French or German)
• Proven experience in supporting/managing Business Applications in a production environment
• Have a good grasp and understanding of Managed Services Service Levels and contracts
• Ability to work in a matrix organization and work and lead cross functional teams to meet customer/project objectives
• Excellent communication and interpersonal skills with the ability to develop and maintain relationships across various levels within the customer organization
• Good knowledge of ITIL required
• Ability to analyze and solve problems using learned techniques and tools

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