Informacje o stanowisku

The Customer Service Officer is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

1. Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
2. Ensure customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
3. Conduct necessary analyses to address client needs
4. Communicate resolutions to clients

1. Experience in customer service
2. Proven investigative, analytical and risk management skills
3. Demonstrated ability to present concepts and influence/lead change
4. Consistently demonstrate clear and concise written and verbal communication
5. Consistently deliver high-quality customer service with focus on building client relationships and achieving quality results
6. Proficiency in English

1. Competitive salary connected with annual salary review and discretionary annual performance bonus
2. Social benefits (private healthcare, award winning pension scheme, multisport, life insurance, holiday allowance, anniversary program, competitive maternity and paternity scheme)
3. Hybrid model of work – from modern offices and from home, flexible working hours
4. Working in a friendly, dynamic, supportive and diverse environment – including multiple affinity and social networks & voluntary activities to engage with
5. Structured onboarding process and extensive training offering (including Udemy, Degreed)
6. Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas
7. Unlimited development opportunities within Citi global network.
8. Exposure to a wide range of internal stakeholders as well as to senior management

Job Family Group: Private Client Coverage

Job Family: Client Services

Time Type: Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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