Job Description:

• Answer incoming inquiries and make calls and send emails to clients

• Help spark interest in our services among new clients

• Assist in creating training guides and instructions

• Build and keep good, long-term relationships with clients

• Stay in touch with internal teams and outside partners using email, phone, and CRM

• Work smoothly with other departments involved before and after your tasks

Requirements:

• 1-2 years working in a BPO company

• Good knowledge of how supply chains work

• Experience using Salesforce or similar CRM tools is a plus

• Fluent in German (at least C1) and good English skills (at least B1)

• Bachelor's degree in any subject

• Experience with ERP systems and good skills in MS Excel

• Good at managing time, handling several tasks, and setting priorities

• Comfortable making many phone calls every day

• Clear and effective communication with team members

• Able to work well with different teams

• Understands key performance indicators (KPIs) and service level agreements (SLAs)

Our client offers:

• Performance-based bonuses twice a year

• Employee referral program bonuses

• Professional development opportunities through internal mobility and training

• Access to e-learning platforms and training in domain, soft, and technical skills

• Daily use of German language

• Private medical care via Medicover (extendable to family)

• Multisport card reimbursement or MyBenefit platform points

• Attractive group insurance package

• Access to a well-being platform, including free psychological consultations

• Stable employment contract without a trial period

• Company-provided IT equipment

• Bonuses from the Employee Benefits Fund

• Flexible working hours

• Participation in charity, wellness, and sports initiatives

• Hybrid work model (2 office days/week in Łódź)