Client Operations Specialist (Afternoon shift)

Krakow, Poland

About SpotOn

We’re not just building restaurant tech—we’re giving independent restaurants the tools to compete and win. From our award‑winning point‑of‑sale to AI‑powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.

• Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users
• Rated the top‑rated point‑of‑sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
• Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running

We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you.

The Client Operations Specialist executes a wide range of account operations activities – from onboarding to maintenance – ensuring accuracy, timeliness, and compliance. This role drives quality and consistency across client accounts and contributes to process efficiency within the operations function.

On a daily basis, you will:

• Manage end‑to‑end account updates, including setup, provisioning, rebooks, and add‑on orders.
• Ensure all client account activities meet accuracy, compliance, and service standards.
• Maintain precise records across systems such as Salesforce and internal databases.
• Validate Work Orders and account details to prevent downstream issues.
• Coordinate with Implementation, Finance, and Product teams to resolve account discrepancies.
• Support quality control by reviewing records and identifying data anomalies.
• Recommend process enhancements to improve workflow speed or data integrity.
• Uphold departmental SOPs, SLAs, and compliance standards.
• Deliver high‑quality, accurate work and outcomes by consistently adhering to documented processes, including SOPs, SLAs, and checklists.
• Review and verify outcomes before submission to maintain consistency and high‑quality standards.
• Identify and address process gaps or errors to drive continuous improvement and operational excellence.

What skill are we searching for?

• 2–3 years of professional experience in customer success or related roles.
• Proven knowledge of client account management and operational workflows.
• Hands‑on experience with Salesforce or comparable CRM platforms.
• Strong organizational, problem‑solving, and data validation skills.
• Experience in fintech or SaaS environments preferred.
• Fluency in English and Polish (written and verbal).

Here’s a bit about what we have to offer:

• Competitive pay: 7200 – 9000 PLN gross on CoE
• Fully paid private healthcare in LuxMed
• Access to the Worksmile platform with a monthly top‑up
• Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
• New, modern, bright and comfortable office space in the city centre
• A lot of free parking spots around the office
• Access to the company’s library
• Great working atmosphere
• Chill out room with a PlayStation, table tennis, and mini gym
• Free snacks and beverages in a kitchen
• Company parties and social activities
• Employee referral program
• Relocation Package within Poland

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

SpotOn is an e‑verify company.