Client Onboarding Senior Manager role at Citi

Join to apply for the Client Onboarding Senior Manager role at Citi. The role manages professional teams to deliver volume, quality, and timely results in account opening and FX static data setups. The manager also handles budgeting, policy, and resources, and is responsible for performance evaluation, compensation, hiring, and training.

Responsibilities

• Manage a team of 20–25 professionals (6–8 direct reports including 2 Team Leaders).
• Oversee custody account opening and FX static data setups.
• Handle customer interaction, documentation issuance, review, and system setups.
• Ensure timely and accurate delivery of all account opening functions, superior customer service, and issue resolution.
• Lead projects related to process changes, improvement, and transformation, ensuring smooth cutover with minimized risks.
• Share responsibility for budget, policy formulation, short‑term resource planning, staffing, and training.
• Evaluates subordinates’ performance and makes recommendations for pay increases, promotions, and terminations.
• Assess risk in business decisions, safeguarding Citigroup’s reputation.

Qualifications

• 5–10 years’ experience in Security Services (FX Ops experience welcomed).
• Excellent people‑management skills, managing a team of at least 7–8 professionals.
• Experience in process change or transformation projects.
• Demonstrated project‑management skills, including financial cost management.
• Advanced execution skills.
• Exposure to customer services; client experience highly welcomed.
• Proficient knowledge of English (written and spoken).
• Bachelor’s or university degree or equivalent experience; master’s degree preferred.

Benefits

• Hybrid working model (up to 2 days at home per week).
• Competitive base salary, annually reviewed.
• Private medical care program.
• Life insurance program.
• Pension plan contribution (PPE Program).
• Paid parental leave program.
• Holiday allowance.
• Sport card and recreation activities.
• Access to learning and development resources.
• Discretionary annual performance‑related bonus.

Alongside these benefits, Citi is committed to creating an inclusive workplace where everyone can bring their whole self to work.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, view Citi’s EEO Policy Statement and the Know Your Rights poster.