The Client Onboarding Senior Manager accomplishes results through the management of professional team(s). Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.

Responsibilities

• Managing a team of 20 – 25 professionals in total (6-8 direct reports including 2 Team Leaders)
• Scope of responsibility: Custody Account Opening and FX Static Data setups
• Responsible for customer interaction, documentation issuance, review and system setups.
• Focuses on timely and accurate delivery of all account opening functions, as well as on delivering superior customer service and resolution of customer issues.
• Efficiently and effectively leads projects related to process changes, improvement and transformation and ensures smooth cutover with minimized risks.
• Shares responsibility for budget, policy formulation and short-term resource planning. Maintains appropriate staffing /hiring requirements to meet operational needs. Responsible for all training and development needs for assigned personnel.
• Evaluates subordinates’ performance and makes recommendations for pay increases, promotions, terminations, etc.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup.

What we are looking for

• 5-10 years of experience in Security Services (FX Ops experience is welcome)
• Excellent people management skills: managing a team of at least 7-8 professionals
• Experience in process change / transformation projects
• Demonstrated Project management skill including financial cost management skills.
• Advanced execution skills
• Exposure to Customer Services, Clients are highly welcome
• Proficient knowledge of English (written and spoken).
• Bachelor’s/University degree or equivalent experience, potentially Masters degree

What we can offer you

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:

• Private Medical Care Program
• Life Insurance Program
• Pension Plan contribution (PPE Program)
• Paid Parental Leave Program (maternity and paternity leave)
• Holiday Allowance
• Sport Card + Sport and team recreation activities
• Access to an array of learning and development resources
• A discretionary annual performance related bonus

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

Job Family Group: Customer Service

Job Family: Institutional Client Onboarding

Time Type: Full time

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.