Informacje o stanowisku

## For additional information, please review .As a Client Onboard Analyst, you will monitor, assess, analyze, and/or evaluate processes and client data. Join our growing team, where you will support different countries, cooperate with internal compliance and product teams to support our clients worldwide.**Responsibilities:*** **Deliver Exceptional Customer Service**: Directly engage with customers, resolve their issues, and ensure their needs are met with high-quality service.* **Manage Account Operations and Documentation**: Oversee and execute timely and accurate account opening and maintenance functions.* **Drive Project Initiatives**: Lead and contribute to project management efforts within account services, collaborating across teams.* **Optimize Processes**: Identify and implement new work procedures and analyze complex issues to improve operational efficiency.* **Ensure Compliance & Mitigate Risk**: Uphold all internal policies, regulations, and ethical guidelines, actively assessing and managing risks.* **Build Strong Relationships**: Foster effective communication and cultivate robust working relationships with clients and internal colleagues.* **Promote Continuous Improvement**: Monitor customer satisfaction, drive process changes, and offer innovative solutions to clients.* **Commit to Learning**: Continuously develop end-to-end product knowledge and understand evolving client requirements.**Qualifications:*** 1-2 years of experience in a similar, **client facing role** where **strong** **attention to detail** was also important* Experience in Documentation review, Account Maintenance, Client Onboarding, Customer Services or Cash products is preferred but not a must* **Exceptional written and verbal communication** skills in **English**, because we are delivering our services globally and we are dealing with high level stakeholders, clients internally and externally.* Pro-active team player but also able to work independently,* Ability to work in a structured, high volume, time sensitive, high-risk environment.* Proficient in handling urgent and escalation cases and manage client and internal team expectations.* Bachelor’s/University degree or equivalent experience------------------------------------------------------**Job Family Group:**Customer Service------------------------------------------------------**Job Family:**Institutional Client Onboarding------------------------------------------------------**Time Type:**Full time------------------------------------------------------**Most Relevant Skills**Please see the requirements listed above.------------------------------------------------------**Other Relevant Skills**For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------*Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.**If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review* *.* *View Citi’s and the poster.
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