Lead the on-boarding process, verifying that all the requirements are in place for client setup;
Work jointly with Product Development, Operations, IT and Client Service Desk teams in the context of a new client onboarding into CapLink application;
Deliver training sessions/provide support with onboarding into CapLink application (this may include travelling to client’s location at onboarding stage)
Perform user access management (creation/modification/reconciliation);
Provide technical service support for Private Capital clients using the web portal;
Navigate the portal and understand its standard functionalities (including understanding of eFront - FIA);
Facilitate internal walkthroughs and training sessions in order to support any change implementation / new features and releases;
Answer incoming client queries related to the web portal usage & user set up/access;
Answer client’s analytical query – clarify analytics issue or re-route with Stakeholder Direct client’s operational query (contents related) to Operational Team as needed / consult with relevant Operational Team client’s operational query (contents related) as needed;
Contribute to all internal and external meetings/calls related to assigned tasks/projects and articulate key points.
requirements-expected :
Experience in banking / financial sector / Securities Services;
University degree;
Fluent working knowledge of English and Spanish
Independence in the performance of entrusted tasks;
Active listening and negotiations skills;
Excellent organizational & communication skills;
Stress resistance and ability to work under deadlines;
Knowledge of legal acts related to the financial / banking sector; knowledge of IT systems used in BNP Paribas Securities Services will be considered as a strong asset.
offered :
Hybrid work mode,
Equivalent for remote work expenses,
Stable employment in the international company
Fully paid private medical care for employee
Pre-paid lunch card
Employee Pension Plan
Co-financed Multisport Card
MyBenefit Cafeteria Platform
Life insurance
Car parking availability in the office building
Trainings and development opportunities,
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of professional training & courses
