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Client Onboarding & Maintenance Supervisor page is loaded## Client Onboarding & Maintenance Supervisorlocations: Warsawtime type: Full timeposted on: Posted Yesterdayjob requisition id: CMC4905We are hiring a Client Onboarding Supervisor to join us here at CMC Markets. In this pivotal role, you’ll oversee the full client onboarding journey — ensuring accuracy, compliance, and excellence at every stage. You’ll lead a talented team of KYC professionals, drive process improvements, and collaborate across global regions to deliver a seamless onboarding experience that upholds CMC’s high standards and regulatory obligations.**What You’ll Do*** Own the **end-to-end new client account opening process**, ensuring all documentation is accurate and compliant with KYC, AML, sanctions, and appropriateness requirements.* Implement and maintain **best-in-class customer data management**, ensuring completeness and accuracy across internal and external regulatory frameworks (FATCA/CRS, US QI, MiFID, EMIR, etc.).* Collaborate with **Asia-Pacific onboarding services** and other regional teams to drive consistency and efficiency in onboarding practices across jurisdictions.* **Manage internal stakeholder relationships**, resolve escalations, and identify opportunities for process improvement.* Act as the **primary escalation point** for complex onboarding issues and client queries.* Support and coach KYC Analysts, fostering a high-performance culture and open communication environment.* Assess customer risk, review documentation, and identify potential financial crime risks, escalating findings appropriately.* Contribute to the **development and maintenance of KYC procedures**, ensuring compliance with evolving regulatory standards.* Demonstrate a strong understanding of **legal entity structures** including corporates, funds, partnerships, and trusts.* Support the Team Manager in day-to-day operations and decision-making when required.* Maintain ongoing professional development through relevant training and regulatory updates.**What You’ll Bring*** **3+ years’ experience** leading KYC or client onboarding teams.* **2+ years** in a KYC supervisory or team lead capacity.* Strong **multi-jurisdictional knowledge** of KYC/AML regulations and experience managing onboarding processes across different legal environments.* Expertise in **PEPs, sanctions, and adverse media screening**, as well as familiarity with **MiFID categorisations** and suitability/appropriateness requirements.* Excellent understanding of **complex legal entity structures** and end-to-end KYC processes.* Knowledge of regulatory bodies such as **ASIC, FCA, DFSA, BaFIN, BMA, and OSC**.* Experience with systems such as **Pega, Salesforce**, or similar CRM/workflow tools.* Strong analytical, investigative, and problem-solving skills with meticulous attention to detail.* Excellent written and verbal communication skills and the ability to engage effectively with stakeholders at all levels.* Proficiency in **MS Office** applications and the ability to meet deadlines and performance targets.* Resilience, adaptability, and a proactive, self-motivated attitude.**Why Join Us*** Opportunity to **lead and shape** a growing KYC/onboarding function.* Exposure to **multi-jurisdictional regulatory frameworks** and complex client structures.* A culture that values **collaboration, professional growth, and innovation**.* Competitive salary and benefits package.* Continuous learning opportunities and support for your **career development**.Since launching in 1989, CMC Markets (CMC) has become one of the worlds leading online financial trading businesses. CMC is listed on the London Stock Exchanges and serves retail and institutional clients through regulated offices and branches in 13 countries.CMC offers an award winning online and mobile trading platform, enabling clients to trade up to 10,000 financial instruments across shares, indices, foreign currencies, commodities and treasuries through contracts for difference. In Australia, the Group also offers stockbroking services.CMC is committed to recruiting, developing, retaining and motivating exceptional people who are talented, innovative and focussed on delivering excellence. We acknowledge that this goes hand in hand with the Group’s ongoing and future success. This is achieved through embedding the Group’s values throughout the workforce as well as offering competitive rewards and benefits.CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.CMC Markets is one of the world’s first ever fin-tech companies and was launched in 1989 to break down the barriers of financial trading and make trading accessible to everyone.Our mission is to use our award-winning, Next Generation trading platform and unparalleled client service to empower millions of people to have the best trading experience out there. Our clients can trade on thousands of instruments using the best technology, supported by sophisticated charting, competitive pricing and automated execution. Were trusted by investors globally, but also by banks, brokers, funds and trading desks though our top-tier liquidity institutional offering, enabling these businesses to expand into new markets and increase revenue potential. We were recently listed on the FTSE250, and our business continues to go from strength to strength as we continue to invest in our technology and our people.
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