This role is a hybrid of an SME in the client device management area that is closely collaborating with the client and a Team Lead that will be driving a small run operation team.
responsibilities :
team Lead of client device management run operation team
client facing SME for Asset and SIM card topics - close collaboration with the clients
managing the team for procurement of new hardware, device management, maintenance of CMDB
review and contribution in high level design documents
ensuring deliverables are up to quality standards
keeping SLAs and KPIs in the agreed threshold
identifying automation opportunities
evaluating new products and recommending infrastructure solutions
responsible for physical storage location and storing center
close collaboration with field support and on-site support regarding hardware delivery
requirements-expected :
experience in project management would be an advantage
good communication and interpersonal skills.
proficiency in reporting
analytical mindset and problem-solving attitude
ITIL experience
german language - is a must
good command of English language
offered :
Well-being culture: medical care with Medicover, private life insurance, and Sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Lets talk about wellbeing" which you can listen to on Spotify.
Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
Award-winning development programs to support your career at every stage. Connected Manager - our leadership development program has already helped over 300 employees accelerate their growth!
Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.
Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to ho
benefits :
sharing the costs of sports activities
private medical care
life insurance
no dress code
parking space for employees
extra social benefits
redeployment package
employee referral program
charity initiatives
access to courses e.g. Excel, VBA, RPA, Customer Care
