Client General Manager GMN

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.In this role, you’ll lead client portfolios of varying sizes and industries, supporting them in optimizing their business travel and technology solutions.  *What Youll Do:** Regular Cross functional collaboration with other GBT departments such as Traveler Care, Finance, Technology etc* Prepare and presents client Quarterly Planning Session (QPSs)* Proactively recognize risks to the portfolio, identify an action plan and coordinate mitigating actions with TravCare Leaders.* Maintain and share industry knowledge with client, especially key themes such as sustainable travel, mobile/digital tech and NDC.* Identify and present Continuous Improvement & saving opportunities* Identify any possible issue / service disruption and pro-actively work on a resolution plan* Maintain and increase client web of influence* Manage relationship with all client contacts involved in the travel and wider program.* Ensure service delivery is as per contract, through KPI and SLA measurement* Work with GBT’s partner country network to ensure contractual obligations being met.* Lead and/or participate in client RFPs, RFI’s and bid averts* Manage internal and external communications with regards GBT specific projects such as changes to client facing or back office IT system changes* React to changing client needs and be prepared to flex to new projects* Design and lead client retention and revenue growth plans, which includes up-selling of GBT products & optimisation of supplier revenue.* As part of the revenue strategy produce a Revenue & Cost Saving Initiative Plan that captures opportunity over and above AOP  * Maximizing transaction revenue through volume and fee growth* Generate Premium Revenue through other non-transactional products & services* Participate in product training and maintain knowledge* Ensure partnership with GBT preferred suppliers, driving adoption wherever appropriate* P&L Management* Approves content of the monthly and quarterly settlements prior to client submission*What Were Looking For:** Previous experience of client management and/or proven people leadership* Strong communication skills* Native German and fluent verbal and written business English is required. A third language will be an advantage.* Strong business and financial acumen & proven ability to drive results and achieve targets is required* Strong influencing skills and change management ability* Strategic account planning experience* Ability to identify new business opportunities* Strong negotiation skills required, including the ability to handle objections and achieve mutually beneficial solutions.* Proficient in MS Office & PowerPoint.* Experience of Salesforce desirable* Leadership experience is beneficial, but not mandatory* Proven Executive level presentation skills* Flexibility on working hours* Solid GBT network is advantageous     *Location*Poland     *The #TeamGBT Experience*Work and life: Find your happy medium at Amex GBT.* *Flexible benefits* are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.* *Travel perks:* get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.* *Develop the skills you want *when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.* *We strive to champion Inclusion* in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.* And much more!All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.[Click Here(https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/Additional%20Disclosures%20in%20Accordance%20with%20the%20LA%20County%20Fair%20Chance%20Ordinance.pdf?version=2) for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the [Amex GBT Recruitment Privacy Statement(https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/).*What if I don’t meet every requirement?* If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!