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Job Description - Client Analytics Analyst (13005194D20241128)

Client Analytics Analyst (Job Number: 13005194D20241128)

DISCOVER your opportunity

The Client Analytics team plays a pivotal role to enhance client satisfaction and drive business growth by extracting meaningful patterns from vast datasets, providing actionable recommendations to optimize client relationships, and contributing significantly to our overall strategic objectives. We’re looking for an enthusiastic and driven colleague to join the team. This role will work with a variety of functions across AXA/AXA XL with exposure to senior leaders.

What will your essential responsibilities include?

1. Actively engage in projects and initiatives under the responsibility of the Head of Client Analytics.
2. Jointly work with other AXA XL departments (e.g., IDA, Regions) to continuously improve clients’ data.
3. Conduct in-depth analyses of client data to derive actionable insights.
4. Be part of the taskforce framing and building AXA XL Client NPS program, perform quantitative analyses on AXA XL NPS performance, and provide quarterly updates to the Leadership Team and the Regions on client feedback and satisfaction metrics.
5. Be involved in transversal initiatives within the Client Office and contribute to the development of the Chief Client Office team’s tools, skills, and culture.
6. Collaborate with teams to improve data collection processes, analysis methods, and data-driven decision-making within the organization.
7. Summarize and present findings to stakeholders through reports, presentations, or other means.
8. Gather data from various sources, such as databases, spreadsheets, and other systems.
9. Ensure the data is accurate, complete, and formatted correctly for analysis.
10. Use statistical methods and data analysis tools to identify trends, patterns, and relationships within the data.
11. Create visual representations of data, such as charts, graphs, and dashboards, to communicate findings effectively.
12. Draw meaningful conclusions from the data and provide actionable recommendations based on the analysis.

You will report to the Head of Client Analytics.

We’re looking for someone who has these abilities and skills:

Required Skills and Abilities:

1. Analytical skills: The ability to gather, analyze, and interpret data to make informed decisions.
2. Collaborative spirit, a can-do attitude, and a Customer First mindset.
3. Passion for digital, data, and AI, and experience working within a digital and data-driven organization.
4. Experience of operating in a global, matrix environment.
5. Effective written and verbal communication skills for conveying complex information to various stakeholders.
6. Proficiency in relevant software and tools, such as Microsoft Excel, Tableau, or other data analysis and visualization tools.

Desired Skills and Abilities:

1. Problem-solving skills: The ability to identify issues, develop solutions, and make recommendations based on data analysis.
2. Attention to detail: Being meticulous and thorough in analyzing data and reporting findings accurately.
3. Business acumen: Understanding of the industry, market trends, and business operations to provide valuable insights.
4. Time management: The ability to prioritize tasks and manage deadlines effectively.

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. We reinvent re/insurance by combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace.

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements.
• Enhanced family friendly leave benefits.
• Named to the Diversity Best Practices Index.
• Signatory to the UK Women in Finance Charter.

AXA XL is an Equal Opportunity Employer.

Location

Location: IN-HR-Silokhera Gurgaon

Other Locations: PL-PL-Wroclaw

Work Locations: IN Gurugram 14th Floor - Block B2 Silokhera 12th, 14th & 15th (Block B3) DLF IT/ITES SEZ Silokhera Gurgaon 122001

Job Field

Job Field: Data & Analytics

Schedule

Schedule: Full-time

Job Type

Job Type: Standard

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