Job Description:

• Respond to incoming leads and reach out to potential clients via phone and email

• Identify key contacts and create interest in the company's services

• Support the creation of training materials and process documentation

• Build strong, long-term relationships with clients to support retention

• Communicate effectively with both internal teams and external partners using email, phone, and CRM tools

• Collaborate with other departments to ensure smooth workflows

Requirements:

• 1-2 years of experience in a BPO environment

• Solid understanding of supply chain management

• Experience with Salesforce.com or similar CRM platforms (preferred)

• Fluent German (minimum C1) and good English (minimum B1)

• Bachelor's degree in any field

• Familiarity with ERP systems and proficiency in MS Excel

• Strong time management skills with the ability to multitask and prioritize

• Comfortable handling a high volume of daily calls

• Strong written and verbal communication skills with internal stakeholders

• Ability to work effectively in cross-functional teams

• Good understanding of KPIs and SLAs

Our client offers:

• Performance-based bonuses twice a year

• Employee referral program bonuses

• Professional development opportunities through internal mobility and training

• Access to e-learning platforms and training in domain, soft, and technical skills

• Daily use of German language

• Private medical care via Medicover (extendable to family)

• Multisport card reimbursement or MyBenefit platform points

• Attractive group insurance package

• Access to a well-being platform, including free psychological consultations

• Stable employment contract without a trial period

• Company-provided IT equipment

• Bonuses from the Employee Benefits Fund

• Flexible working hours

• Participation in charity, wellness, and sports initiatives

• Hybrid work model (2 office days/week in Łódź)