Claims & Customer Relations Administrator

UPS Capital Europe, Warsaw, Poland. We are looking for a claims and customer relations administrator to provide first‑line support to customers by managing incoming CRM cases and handling inbound calls. The role is focused on delivering timely, accurate, and empathetic responses to customer queries, ensuring a high standard of service and resolution.

What You’ll Do

• Act as the first point of contact for customer queries and claims received via CRM, telephone or self‑service portals.
• Accurately log, categorise, and prioritise cases in the CRM system.
• Provide timely responses to customer enquiries, aiming for first‑contact resolution where possible.
• Escalate complex or unresolved issues to the appropriate internal teams.
• Maintain clear and professional communication with customers throughout the resolution process.
• Collaborate with internal departments (e.g., Sales, Finance, Operations) to ensure effective case handling.
• Monitor open cases and follow up to ensure timely closure.
• Support the promotion of self‑service tools and digital platforms to customers.
• Maintain accurate records and documentation in line with company policies.

What You’ll Need

• Previous experience in a customer service or administrative role preferred.
• Strong communication skills, both written and verbal.
• Proficient in using CRM systems and Microsoft Office applications.
• Ability to manage multiple tasks and prioritise effectively.
• Strong attention to detail and problem‑solving skills.
• A customer‑focused mindset with a proactive approach to service delivery.
• Language Skills – English and either German, French or Italian required.

Your Career At UPS Capital

Great opportunities for discovering your potential in a globally successful company. Teamwork and passion for your job are the basis for a career that you can rely on for the long term. For a future that gets you further than you may have ever expected.

Employee Type

Permanent

Seniority level

Entry level

Employment type

Full‑time

Job function

Finance and Sales

Industries

Operations Consulting

Please send your CV in English.

Before proceeding with the recruitment process, please familiarize yourself with the procedure at the.pagetiger.com/bdpxpfu

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.