City Operations Manager (all genders) in Szczecin
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Permanent employee, Full-time, On-site
About Dott
TIER-Dott is the European champion of shared micro-mobility. The company merged TIER and Dott in March 2024 and operates with a mission to change mobility for good. Dott facilitates sustainable travel, reduces congestion and pollution, and supports riders across urban areas in Europe and the Middle East. For more information, visit www.ridedott.com.
Role overview
As City Operations Manager, you will run the day-to-day field operations of our urban mobility business in Szczecin and Poznań. You will manage our vehicle fleet, local teams, and external logistic service partners to optimize performance and availability, ensuring our shared vehicles are on the streets and ready for riders. You will drive efficiency, optimize KPIs, and make data-driven decisions to balance cost reduction with revenue growth and scale the business sustainably.
Responsibilities
- Build and maintain strong relationships with local field vendors and service partners.
- Manage, train and develop your employees.
- Monitor, analyze, and respond to operational performance (KPIs) for street operations and warehouse repairs.
- Plan and optimize logistics/field operations, ensuring vehicles are well-positioned and maintained.
- Ensure compliance with safety protocols, conduct regular audits, and implement continuous improvements to maintain a safe and efficient work environment.
Qualifications
- Education or relevant experience in Operations, or a related field.
- Background in operations/blue-collar management, ideally in fleet management, logistics, or urban mobility.
- Proven ability to lead cross-functional teams and collaborate with internal and external stakeholders (e.g., subcontractors or local field vendors and service partners).
Skills & Competencies
- Strong analytical skills with proficiency in Excel/Google Sheets and the ability to interpret data effectively.
- Ability to take ownership, make data-driven decisions, and work independently.
- Excellent leadership skills with a focus on team development and performance management.
- Strong communication and interpersonal skills to manage multiple stakeholders.
- Composed under pressure with excellent time management and the ability to navigate challenges.
- Experience in tech-driven field operations, such as shared mobility, last-mile delivery, or micromobility, is a plus.
Language & location
- Fluency in English and Polish is required.
- Based in Szczecin or the surrounding region.
- Valid drivers license.
Benefits
- One-time home office setup allowance
- Annual learning & development budget
- Rides program to trial e-scooters and e-bikes
- Mental health support with free 1-on-1 video counselling and resources
- Company onboarding and sabbatical program
- Flexible hours and one month remote working option
- Diversity and inclusion initiatives, such as #allies-of-pride
- Public holiday swap and voluntary day off for charity work
- Subsidies for private medical care, vision care, and Multisport card
- Benefits may vary by country and position
We actively encourage a diverse and inclusive environment that respects individuality. If you have a disability, chronic illness, or neurodiversity, please inform us to ensure a smooth application process. We welcome all applicants and value what you bring to the team. We process personal data in accordance with GDPR. For details, please read our Candidate Privacy Statement.
Seniority level
Employment type
Job function
- Management and Manufacturing
Industries
- Technology, Information and Internet
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Note: This job description reflects the information available and may be updated.
