About The Client

Our client is a growing European fintech company operating in the payments and transaction processing sector. The company connects crypto and wire transfers within a dynamic ecosystem that includes partner networks, account management teams, and agents. With offices across Europe and Asia, the company is now entering a phase of process automation and operational scaling. Working languages: English and Russian.

Role Overview

The Chief Operating Officer (COO) will take full ownership of the company’s operational and client transaction processes, freeing the founder from day‑to‑day management. This is a hands‑on role for an operational leader with a fintech or banking background — someone who understands transaction flows, builds structured processes, and drives automation.

Key Responsibilities

• Lead and coordinate the Key Account Management team to ensure smooth client operations and transaction handling.
• Oversee and optimize transaction routes, improving efficiency and profitability.
• Design, document, and standardize operational workflows and regulations.
• Drive automation initiatives in collaboration with IT — CRM integration and process digitalization.
• Manage service‑level agreements (SLA) to enhance transaction speed and quality.
• Collaborate with finance and partner teams on transaction settlements and reconciliation.
• Elevate the company’s operations to a structured, scalable level.

Requirements

• Proven experience in fintech, banking, or payment processing companies.
• Deep understanding of transaction schemes, payment routes, and process optimization.
• Strong background in building and restructuring operational systems and policies.
• Technical mindset — ability to work closely with IT teams on automation and CRM tools.
• Experience managing teams and implementing structured workflows.
• Fluency in English and Russian (the role involves communication with international clients).

Key Soft Skills

• Strategic & System Thinking: Able to build clear, scalable processes from the ground up.
• Leadership: Skilled at motivating and guiding teams through change.
• Initiative: Brings forward ideas for automation and process improvement.
• Communication: Confident in cross‑functional collaboration.
• Adaptability: Balances hands‑on operations with strategic growth priorities.

What We Offer

• Opportunity to lead operations in a growing fintech environment.
• Direct influence on automation and process transformation.
• Competitive compensation package based on experience.
• Hybrid or remote work options within the European time zone.
• Career growth potential as the company expands across regions.

Apply in 2 min

and take the next step toward shaping the operational backbone of a fast‑growing fintech. Your leadership can define how this company scales and succeeds.