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Chargeback (Dispute Management) Specialist with German and English, Warsaw

Client:

Worldline

Location:

Warsaw, Poland

Job Category:

Other

EU work permit required:

Yes

Job Reference:

53f051ee0306

Job Views:

27

Posted:

23.01.2025

Expiry Date:

09.03.2025

Job Description:

The Opportunity

At Worldline, our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We are looking for an organized, innovative, process-driven colleague to join our team.

Day-to-Day Responsibilities

• Analyzing disputes coming from the issuing banks and taking the right decisions in accordance with the rules and regulations of different card schemes (Mastercard, Visa, Diners, UnionPay, JCB).
• Informing our merchants of their disputes, requesting appropriate documentation to refute the banks claim.
• Editing, preparing, and submitting documentation to the issuing banks in a timely and accurate manner.
• Advising our customers in case of questions and ensuring that they understand the dispute process to avoid complaints.

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, a can-do attitude, and a hunger to learn and grow. In practice, this means:

• Very good (at least B2+) written and verbal business communication skills in German, and good English .
• A technical approach with excellent attention to detail.
• Great interpersonal and communication skills.
• Problem-solving mindset, analytical and troubleshooting skills.
• Knowledge of Microsoft products (Windows, Outlook, basic Excel) and an affinity for handling applications.
• Experience in Chargebacks/card disputes will be a strong asset ; otherwise, general experience in customer service including especially complaint handling.

At Worldline, you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow, and accelerate your career.
• Full-time job contract and stable working conditions (performance bonus, private medical healthcare, and more).
• Competitive salary and a range of benefits for employees.
• Best location in Warsaw – only 20 meters away from "Rondo Daszyńskiego" underground station.

Warszawa - Oferty pracy w okolicznych lokalizacjach