We are looking for a Change Team Manager within Securities Services Operations who will lead a team of Project Managers supporting client changes initiatives within Middle Office business. This role is critical in helping to shape and drive process change across the group. The role requires great analytical skills to filter, prioritize and validate complex challenges across multiple stakeholders. Strong communication and diplomacy skills are required, along with the ability to assume a formal leadership role for a team of Project Management (around 10 individuals). High professionalism is expected since our clients are international investment institutions with a global presence on the markets.

Responsibilities

• Lead, coordinate and successfully implement multiple projects/programs across Operations, in cooperation with our Product, Technology partners and our clients
• Formulate detailed project plans, analysis of effort, cost and impact on various Citi businesses to ensure timely execution and mitigate potential risks
• Support in analysis & oversight of proposed system changes to assure smooth projects implementation
• Build and manage an effective team (8 individuals)
• Support individual Development plan to foster team career growth
• Creates group goals to meet Key Performance Indicators
• Take proactive actions targeted at minimizing and mitigating implementation risk
• Drive improvement and competitive differentiation by proposing and implementing innovative solutions

Requirements

• At least 5 years of experience in Project Management or in operational improvements areas (e.g. Lean, reengineering programs); expertise in project methodologies and tools
• Team management experience
• Experience in driving projects with external clients
• Experience of working with asset management clients on a variety of investment fund vehicles (e.g. OEICS, Segregated) or Securities Services operations (desirable)
• Ability to work in fast paced environment under tight contractual deadlines
• An understanding of financial market and eagerness to grasp Operations business
• Understanding of PMBOK standard and/or PMP certification is advantageous
• Excellent command of English
• Proven ability to independently prioritize tasks and manage own/others capacity

What would you get in return?

• Competitive salary; annual salary review; discretionary annual performance bonus
• A challenging work environment where you can collaborate with global teams & clients to contribute to critical banking applications
• A great environment for learning new technology and tools
• Exposure to variety of products offered on financial market such as Fund Accounting, Middle Office, Custody, Transfer Agent, Trustee and others
• Opportunity to work in hybrid mode
• Social benefits (e.g. private healthcare care, employee pension plan, benefit system, life insurance)
• Working in a friendly, dynamic, supportive and diverse environment – including multiple affinity and social networks & voluntary activities to engage with
• Structured onboarding process and extensive training offering (e.g. including Udemy, Degreed)
• Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas

Would you like to contribute to our mission of enabling Growth and Progress? Then your place is here! Join Change Management department within the Citi Solutions Center Poland to have unique opportunity to progress your career with the largest financial services institution in the world.

Job Family Group: Operations - Core

Job Family: Operations Project Management

Time Type: Full time

Primary Location Full Time Salary Range: 241 750,00 zł - 411 650,00 zł

Most Relevant Skills: Please see the requirements listed above.

Other Relevant Skills: For complementary skills, please see above and/or contact the recruiter.

Automated Processing and AI: We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidates skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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