Overview

Location: Wrocław – 2 days in office / 3 days remote.

Let us introduce you to the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY. Enterprise Technology provides reliable, secure and resilient technology services and solutions to support our 400,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and top-tier technology infrastructure. Our aim is to create a superior customer experience alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business experts to meet the increasing pace of our business, which means growth for you, exciting learning opportunities, and the chance to make a real impact.

The opportunity: The Enterprise Technology Influencer Network is a global and diverse community of enthusiasts. As the Change Community Network & Training Manager, you will play a crucial role in driving awareness and best practices for technology products, enhancing the ways of working for colleagues across the organization and developing and implementing training programs to ensure the successful adoption of new services and technologies within the organization (primarily M365, Security, Mobile and AI such as M365 Copilot).

This includes creating training materials, scheduling and promoting training sessions, delivering sessions, and measuring and reporting the effectiveness of training programs. You will also lead the network in raising local awareness and adoption, participating in pilots and focus groups, providing valuable feedback on communications and functionality, and serving as the voice of the customer.

Responsibilities

• Expand & Manage Change Champion Network: Develop and oversee our network of change champions to drive successful adoption of technologies such as M365, Security, Mobile and AI.
• Engage Audience via EY Intranet and Internal Channels: Leverage the EY intranet and internal channels such as Viva Engage and local communications to engage key audiences, fostering a community of enthusiastic supporters.
• Content Creation & Publication: Create and publish engaging content, both self-created and from the Content team and technical product managers, to maintain excitement and interest in supported products and changes. Create bite-size content and videos to promote.
• Support Adoption of M365 and Other Technology Products: Act as a key player in promoting and supporting the adoption of supported technology products within the end user community.
• Lead Change Network Calls: Organize and lead Change Champion Network calls for a range of technologies, ensuring effective communication and collaboration.
• Collaborate with Global Change Lead: Work closely with the Service Adoption Global Change Management Lead to align strategies and ensure cohesive implementation of change initiatives.
• Planning, Strategy, and Execution: Develop and execute plans to grow the network, broaden its scope and reach, improve measurement, and sustain engagement.
• Content, Training, and Activities: Plan content, training, and activities to drive adoption of new technologies among end users. Collaborate with the Service Adoption Content Team and Training resources.
• Monthly Regional Network Meetings: Run monthly regional network meetings to ensure effective communication and collaboration.
• Present to Senior Management: Showcase the value of the initiatives to senior management across service lines and member firms and secure buy-in for support and engagement.
• Leverage Analytics: Assess the efficacy of network activities and identify behavior changes in technology usage that need to be driven across the organization.
• Enable Business Change: Ensure that EY Business Relationship Management BRM has an effective vehicle to drive key messages, and promote knowledge and training for new features, products, and technology change programs.
• Training Development: Design and develop comprehensive training programs tailored to the needs of different user groups within the organization.
• Training Delivery: Conduct training sessions to ensure users are proficient in using new services and technologies, including virtual trainings for a global audience.
• Content Creation: Develop training materials, including manuals, guides, videos (MSFT Clipchamp), and other resources to support training initiatives.
• Direct and manage a Service Adoption Content team training support resource: Review and approve their content and session delivery schedule and evaluation.
• Stakeholder Engagement: Collaborate with product managers, change managers, and service line leaders to understand training needs and align with organizational goals.
• Performance Measurement: Evaluate the effectiveness of training programs through feedback, assessments, and performance metrics, reporting to key stakeholders and making improvements as needed.
• Continuous Improvement: Stay updated with trends and best practices in training and implement innovative methods to enhance engagement and learning.

Additional Information: This is a non-client facing role, offering great flexibility to work from a home office with limited travel. The role requires an understanding of enterprise services and technologies to develop robust training programs tailored for various audiences (business and technical). The successful candidate must be comfortable training large groups of disparate users virtually in an enthusiastic and energetic manner and track attendance from training programs, adjusting based on user feedback.

Qualifications

• 3 years of experience in senior stakeholder and business relationship management and developing and delivering training programs, preferably in a corporate or technology-driven environment.
• 3 years of experience in a comparable role.
• 5 years of experience in IT business change and end user technology adoption.
• Change Management certification preferred.
• Experience with Microsoft cloud services.
• Experience with reporting and analytics and a strong bias toward data-driven decisions.
• Experience with content production and planning calendars.
• Familiarity with gamification, leaderboards and other engagement tactics.
• Experience with creating basic video production (e.g., Microsoft Clipchamp) for promotion.
• Strong US English communication and presentation skills, proficiency in creating training materials, and the ability to engage and motivate learners.
• College degree in communication, education, training, human resources, or a related discipline.
• Experience developing large-scale training programs that include behavioral changes as well as technology awareness.
• Previous project or program work in end-user technology adoption, mobile, security and/or Microsoft M365 products and services.
• Exceptional communication skills, both written and verbal for leaders and end users.
• Team player mindset, able to work collaboratively with and through others.

Preferred qualifications

• Experience with learning management systems (LMS) and other training tools.
• Excellent active listening skills.
• Experience maintaining knowledge of EY technology estate.
• Advanced interpersonal and stakeholder management skills.

What We Offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations – Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the EY growth strategy. We offer a wide variety of fulfilling career opportunities and a culture that supports learning, leadership and development. The following benefits reflect EY values and commitments:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide tools and flexibility to make a meaningful impact, your way.
• Transformative leadership: Insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The Exceptional EY Experience. It’s Yours To Build.

In compliance with the requirements of the Whistleblower Protection Act, our company has established the Procedure for reporting breaches of law and undertaking appropriate follow-up actions. Any misconduct should be reported through the EY Ethics Hotline.

Reference: Job posting for Change Community Network & Training Manager at EY GDS Poland.