Change and Governance Manager (UK CMB Transformation)

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HSBC Service Delivery (Polska) Sp. z o.o. is HSBCs global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

The purpose of this role is to successfully execute against UK CMB strategic change agenda.

The role-holder is responsible for successful delivery of change initiatives. Minor supervision can be expected from senior colleagues accountable and responsible for change execution

The Opportunity:

What you’ll be doing:

• Be responsible for delivering the change on time within budget and according to set quality and standards, adhering to HSBC Change Framework.
• Be instrumental in helping the Change Lead to come to well-reasoned decisions in matters of strategic, organisational, operational, and technological investment.
• Actively contribute to creating, shaping, delivering and embedding sustainable change successfully i.e., landing strategy within the business through unified execution capability. Have proven experience of successfully establishing change governance.
• Be a trusted advisor to UK CMB stakeholders, with whom they are partnered by identifying opportunities, constructively challenging conventional thinking, ensuring the Voice of the Customer is embedded in projects and then working to shape, prioritise and drive the execution of their change needs with a focus on delivering the desired customer, colleague, operational and financial outcomes.
• Be an energised, ambitious, and high performing change professional who will actively contribute to the scoping and delivery efforts of strategic change with the business.
• Be conversant with all facets of the change management including active contribution to creating business cases, initiation of programmes, designing an approach, plan readiness and implementation needs, as well as ensuring proper tracking of project outcomes and benefits realisation.
• Be well informed about emerging technology and innovation, how this can be applied to solve challenges and improve the quality, efficiency and effectiveness of the Banks proposition and customer and colleague experience.
• Have proven experience to analyse large and complex data and be capable to create an insight enabling informed decision‑making.

You’re a great candidate if you have these:

• Excellent understanding of the change lifecycles, including 3+ years of working knowledge of Waterfall and Agile Project Management methodologies, ability to apply best practices. Excellent understanding of Change Framework and best practice techniques.
• A track record of delivery on time and on budget and achieving business case stated outcomes.
• Strong experience of managing senior stakeholders. Track record of building sustainable relationship with diverse stakeholder groups. Change Management experience in UK market is an advantage.
• Skills: High quality verbal and written communication skills, ability to present strategic information briefly and clearly to wide and varied audiences. Influencing skills and ability to build positive working relationships with colleagues and stakeholders. Strong facilitation and public speaking skills.
• Commercial thinking including strong financial management capabilities. Critical thinking with ability and confidence to challenge status quo; strong analytical and problem‑solving skills, proposing solutions when escalating.
• Excellent organisational skills, time management and prioritisation. A track record of constantly looking for improvement, with a can do proactive approach.
• Capabilities (critical): Change & Implementation; Stakeholder management; Planning & Plan Management; Risk and Issue Management (RAID); Financial and Resource Management; Governance and Reporting; Change Control; Benefits Management; Lifecycle and Tollgate Management; MS Office (Excel, Power Point, Word); Confluence; Jira.
• Qualifications and Accreditations: (i) Master’s degree (e.g., MBA) in related field or commensurate practical experience; (ii) PMP, Prince 2 (desirable); (iii) MSP, Agile PM, Change & Implementation (optional).

What you’ll get with us:

• Annual performance-based bonus
• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One‑time reimbursement of home office set‑up (up to 800 PLN)
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Free parking

The pay range for this role is 15.000 PLN - 20.000 PLN (monthly, gross).

Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.

We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.

You’ll achieve more when you join HSBC.

If your CV meets our criteria, you should expect the following steps in the recruitment process:

• Online behavioral test
• Telephone screen
• Job interviews with the hiring managers

In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: hr.krakow.pl@hsbc.com.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Project Management, Finance, and Management

Industries: Banking and Investment Banking

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