Change and Governance Manager (UK CMB Transformation)

Miejsce pracy: Kraków

Your responsibilities

Influence and collaborate with stakeholders and business partners, building strong relationships to ensure consensus and influence change outcomes. Foster open and honest communication which anticipates stakeholder expectations.
Provide all required support to the programme lead to manage change execution, starting from programme/project/portfolio mobilisation through to closure.
Responsible for the delivery of highly complex and business critical change effort in accordance with existing industry best practices and methodologies, in the process establishing credibility for the UK CMB Transformation team.
Proactively monitor areas of concern and risks within the project / programme and provide recommendations on response types including action plan, to ensure SLAs of delivery are met. Promote adherence to project/programme/portfolio governance model and use defined controls and standards as outlined in Change Framework. Manage, measure, and track changes to the programme/project, assessing and understanding the impact.
Actively contribute to establishing strong governance, producing and publishing all artefacts, maintaining document repositories and establishing document management standards, producing and socialising ‘Ways of Working’, setting approach and underlying processes to execute the change.
Follow the pace and operating rhythm, driving a culture of high performance, and ensure pace by identifying and removing barriers to programme success. Demonstrate financial acumen to develop a business case, including investments, detailed benefits, and link to overall finances of the business.
Act as a role model to foster a collaborative team environment which supports and encourages professionalism and development. Continuously support capability build of the PMO Practice i.e., through advocating community events, sharing relevant articles / studies / ideas, ensuring regular development, and experience exchange with Transformation community.
Promote the value of challenging the status quo, seeking to improve ways of working and having a forward-thinking mindset, in line with the Group’s values and strategy.

Our requirements

Knowledge and Experience: Excellent understanding of the change lifecycles, including 3+ years of working knowledge of Waterfall and Agile Project Management methodologies, ability to apply best practices. Excellent understanding of Change Framework and best practice techniques.
A track record of delivery on time and on budget and achieving business case stated outcomes.
Strong experience of managing senior stakeholders. Track record of building sustainable relationship with diverse stakeholder groups. Change Management experience in UK market is an advantage.
Skills: High quality verbal and written communication skills, ability to present strategic information briefly and clearly to wide and varied audiences. Influencing skills and ability to build positive working relationships with colleagues and stakeholders. Strong facilitation and public speaking skills.
Commercial thinking including strong financial management capabilities. Critical thinking with ability and confidence to challenge status quo; strong analytical and problem-solving skills, proposing solutions when escalating.
Excellent organizational skills, time management and prioritisation. A track record of constantly looking for improvement, with a ‘can do’ proactive approach.
Capabilities (critical): Change & Implementation; Stakeholder management; Planning & Plan Management; Risk and Issue Management (RAID); Financial and Resource Management; Governance and Reporting; Change Control; Benefits Management; Lifecycle and Tollgate Management; MS Office (Excel, Power Point, Word); Confluence; Jira.
Qualifications and Accreditations: (i) Master’s degree (e.g., MBA) in related field or commensurate practical experience; (ii) PMP, Prince 2 (desirable); (iii) MSP, Agile PM, Change & Implementation (optional).

What we offer

Competitive salary
Annual performance-based bonus
Additional bonuses for recognition awards
Multisport card
Private medical care
Life insurance
One-time reimbursement of home office set-up (up to 800 PLN)
Corporate parties & events
CSR initiatives
Nursery discounts
Financial support with trainings and education
Social fund
Flexible working hours
Free parking

Benefits

sharing the costs of sports activities
private medical care
sharing the costs of professional training & courses
life insurance
remote work opportunities
flexible working time
integration events
corporate sports team
retirement pension plan
corporate library
no dress code
coffee / tea
parking space for employees
leisure zone
extra social benefits
employee referral program
opportunity to obtain permits and licenses
charity initiatives
family picnics
extra leave
In-office gym

Recruitment stages

Online assessment
Phone interview
Job interview
Welcome to HSBC!

About the role

The purpose of this role is to successfully execute against UK CMB strategic change agenda.

(!) The role-holder is responsible for successful delivery of change initiatives. Minor supervision can be expected from senior colleagues accountable and responsible for change execution.

The role holder will / is expected to

Be responsible for delivering the change on time within budget and according to set quality and standards, adhering to HSBC Change Framework.
Be instrumental in helping the Change Lead to come to well-reasoned decisions in matters of strategic, organisational, operational, and technological investment.
Actively contribute to creating, shaping, delivering and embedding sustainable change successfully i.e., landing strategy within the business through unified execution capability. Have proven experience of successfully establishing change governance.
Be a trusted advisor to UK CMB stakeholders, with whom they are partnered by identifying opportunities, constructively challenging conventional thinking, ensuring the Voice of the Customer is embedded in projects and then working to shape, prioritise and drive the execution of their change needs with a focus on delivering the desired customer, colleague, operational and financial outcomes.
Be an energised, ambitious, and high performing change professional who will actively contribute to the scoping and delivery efforts of strategic change with the business.
Be conversant with all facets of the change management including active contribution to creating business cases, initiation of programmes, designing an approach, plan readiness and implementation needs, as well as ensuring proper tracking of project outcomes and benefits realisation.
Be well informed about emerging technology and innovation, how this can be applied to solve challenges and improve the quality, efficiency and effectiveness of the Banks proposition and customer and colleague experience.
Have proven experience to analyse large and complex data and be capable to create an insight enabling informed decision-making.

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBCs global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

Thank you for interest in HSBC.
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Before you apply, please note that we will take into the consideration only applications that include the following statement:
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“I hereby declare that I have familiarised myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I give my consent to use my personal data included in my application for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to the rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”
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Due to the high number of applications, we reserve the right to contact selected candidates only.
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In case you would like to resign from participation in the recruitment process or withdraw previously sent application, please email us at: krakow.recruitment@hsbc.com.

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