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At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function

Medical Affairs Group

Job Sub Function

Medical Science Liaison

Job Category

Scientific/Technology

All Job Posting Locations

Warsaw, Masovian, Poland

Job Description

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science‑based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine

Cell Therapy Coordinator Role

We are looking for a Cell Therapy Coordinator in our affiliate in Poland. CAR‑T is an innovative class of treatment. Autologous CAR‑T cells are made from a patient’s own cells, implying a complete redefinition of supply chain and commercial operations, as well as a close collaboration with hospitals. While clinical differentiation will remain essential, the user experience and service provision play a big role in the choice of a treatment. Johnson & Johnson’s objective for CAR‑T is to deliver best‑in‑class customer experience through the CAR‑T Go‑To‑Market (GTM) Model to delight our stakeholders and differentiate from competitors.

Overall Purpose of the Role

• Make the link between commercial operations, medical affairs, Supply Chain and CAR‑T sites.
• Support certified CAR‑T sites on a patient‑level, acting as the main point of contact for the cell therapy nurse coordinator and other stakeholders (apheresis team, pharmacist, physician, etc.).
• Facilitate the patient and the cell journey and provide support to stakeholders throughout.
• Provide day‑to‑day support and case management to ensure smooth service delivery and facilitate cell logistics.
• Support onboarding of the treatment site and relevant stakeholders on the order management IT platform.
• Address special situations by routing to appropriate J&J stakeholders and coordinating with them to reach the desired solution.

Main Activities / Tasks

• Local and regional CAR‑T team membership and collaboration.
• Support one or more operating companies as primary CTC.
• Act as a local CAR‑T expert on operations and logistics.
• Direct any special situations to relevant local and regional stakeholders and provide status updates.
• Contribute to the regional CTC team by sharing local experiences and best practices.
• Support treatment centres for case management.
• Collaborate with the local team to onboard the treatment site on case‑management IT platforms.
• Coordinate with nurse coordinator, apheresis team and pharmacist to manage CAR‑T operations including delivery and receipt of the final manufactured product.
• Assist patient enrolment by verifying completeness of information through the case‑management platform.
• Help with ordering, cell processing, transport and delivery.
• Collaborate with internal stakeholders to resolve ordering or manufacturing issues according to company policies.
• Support rescheduling and cancellations as needed.
• Proactively communicate with sites, leveraging the internal IT platform, and address site queries.
• Ensure coordination with backup CTC in case of absence.
• Enable synchronization of patient and cell journey.
• Check and facilitate order processing by collaborating with J&J stakeholders (Supply Chain, Customer Service, CTAL…).
• Coordinate cell pickup and delivery in collaboration with vein‑to‑vein and based on site preferences.
• Oversee cell status, location, and timelines and communicate changes or delays.
• Ensure positive customer experience.
• Collect and communicate issues/requests from customers, coordinate triage and resolution of day‑to‑day site operations, IT platform, patient journey or other issues.
• Serve as point of contact for site logistics or operational issues and bring in additional resources until issue is resolved.
• Ensure operational performance and fulfillment of obligations.
• Understand key supply‑chain processes, such as SC planning, delivery and enablement.
• Confirm labelling and documentation requirements.
• Coordinate with CTAL and CAR‑T EMEA COE to communicate site demands regarding manufacturing slot availability.
• Liaise with local MAF to ensure right information and support for adverse event reporting.
• Provide insights to local and regional teams to enable continuous improvement initiatives for cell collection and processing.
• Report issues to appropriate stakeholders and routes (e.g. system bugs, product quality complaints or escalations).

Accountabilities

• Stay updated with technical and compliance‑related training on CAR‑T and myeloma.
• Act in full compliance with local and regional regulations and SOPs, including:
• Data privacy
• HCBI / promotional rules
• ATMP regulations
• Quality
• Company SOPs
• Pharmacovigilance
• Be ready to support any audit or inspection from local health authorities.
• Support patient treatment by providing guidance and coordination with J&J operations, verifying completeness and documentation, and routing unusual requests.
• Collaborate closely with local Cell Therapy Account Lead (CTAL).
• Update internal case‑management platform with latest case information and share reports with stakeholders as needed.
• Collaborate with: local medical, commercial, customer service, quality, finance teams; local legal and healthcare compliance; EMEA COE, supply chain, quality, cell therapy commercial operations.
• Support hospital sites:
• Primary contact: Nurse coordinator, apheresis & cell lab team, pharmacist.
• Secondary contacts: CAR‑T physician, CAR‑T team, IT, hospital manager.

Job Location

Home or office‑based in Poland or a neighboring country preferably in a supported country with established CAR‑T commercial operations. The role may involve up to 10% domestic travel.

Requirements

• Proficiency with IT systems.
• English proficiency.
• Fluency in Polish.
• Knowledge of Czech and/or Slovak is an additional asset.

Knowledge & Skills

• E2E thinking and business acumen.
• Service and process orientation.
• Communication skills.
• Ability to navigate complex settings with multiple stakeholders.
• Ownership mindset – ability to act to "make things happen" within agreed framework.
• Detail‑oriented in managing processes.
• Understanding of data privacy and pharma compliance rules.
• Awareness of and adherence to Johnson & Johnson Credo values, policies and SOPs.
• Proven ability to establish and cultivate key relationships.
• Proven ability to manage complex settings with multiple stakeholders and interact with medical and administrative officials.

Experience

• Master’s or Bachelor’s degree (medical or scientific discipline).
• 3–5 years of prior experience in a customer‑facing role, ideally in a hospital (e.g., patient care coordination) or working with hospitals (e.g., customer service or local trial management).
• Experience working with multiple internal stakeholders.
• Experience working in a transplant unit is a plus.
• Cell therapy experience is a plus.
• Supply chain experience is a plus.

Seniority Level

Not Applicable

Employment Type

Full‑time

Job Function

Other

Industries

Pharmaceutical Manufacturing