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CEE/Poland Customer Service Specialist page is loaded

CEE/Poland Customer Service Specialist

Job Title: CEE Customer Service Specialist

Location: Warsaw – Hybrid Working Model

Application Deadline: 17th January 2025

About Springer Nature Group:

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow.

About the Role:

The CEE Customer Service Specialist at our Warsaw office will ensure efficient service of CEE customers orders, reporting directly to our Regional Operations Manager for the CEE region. This position involves managing customer orders from receipt to shipment, resolving discrepancies, and coordinating with the warehouse team. Ideal candidates thrive in dynamic environments, excel in organizational skills, and are passionate about customer service.

Role Responsibilities:

1. Managing customer orders from order receipt to shipment of product including entering, validating, and releasing orders in the system.
2. Analysis and resolving customer order discrepancies to prepare orders for downstream fulfilment activities.
3. On-going cooperation with the warehouse team to supervise the fulfilment and shipping process.
4. Communicating the CEE Sales Team on the execution of orders and providing them with SAP reports agreed with the CEE Sales Director.
5. Taking actions aiming at obtaining consents of the authorised people from the Sales team on processing orders with special prices or comprising gratis items.
6. Coordinating the work of Freshdesk for CEE region.
7. Monitoring the correctness of prices, ISBN and other commercial data in SAP.
8. Error reporting and submitting problem solutions to the team responsible for the maintenance and development of the ERP system.
9. Running the annual inventory of the main warehouse stock and posting respective documents in ERP.
10. Other actions related to the Operations Department activities.
11. Compliance with the rules and procedures to be followed at Macmillan Polska.

Experience, Skills & Qualifications:

Essential

1. Previous working experience on a similar position preferably within publishing, books distribution or similar industry.
2. Working knowledge of SAP or equivalent IT procurement & Logistics system.
3. Good working knowledge of Microsoft Excel.
4. Excellent communication skills.
5. Knowledge of English at least at B2+ level.

Desirable

1. Analytical skills.
2. Ability to work under time pressure.
3. Excellent team work skills.

At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent.

If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation.

For more information about career opportunities in Springer Nature please visit

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