Cash Collection Specialist with Portuguese

Helprise is an organization that combines global reach with local talent. We work for companies that value quality, partnership, and responsibility, creating teams that really work. By precisely matching skills and business needs, we connect specialists with projects where their knowledge has a real impact. By joining us, you become part of an environment where matching is not a coincidence, but a decision.

As a Cash Collection Specialist with Portuguese, you will be responsible for managing and executing collection activities, ensuring timely payments, resolving issues, and maintaining effective communication with both customers and internal stakeholders. The role requires strong customer service orientation, accuracy, and the ability to work independently while being part of an international team.

YOU WILL

• Perform daily collection activities in line with priorities set by the debt collection system.
• Contact customers regarding overdue accounts, secure payments, and record all interactions in the system.
• Build a solid understanding of customer profiles and sensitivities to ensure effective issue resolution.
• Communicate delinquency information to the Accounts Receivable Team Leader and Sales, following escalation procedures.
• Investigate and resolve unidentified payments and payment-related issues in cooperation with the Global Cash Application Team.
• Manage disputes, collect necessary documentation, and assign cases to relevant owners.
• Identify recurring issues and escalate them for root cause analysis.
• Keep up to date with AR best practices and technology improvements.

YOU NEED

• Fluency in Portuguese (C1) and very good command of English.
• At least 2 years of experience in Collections or Accounts Receivable, preferably on the Portuguese market.
• Practical knowledge of accounts receivable processes.
• Proficiency in MS Office; experience with accounting and cash application software is a plus.
• Strong interpersonal and communication skills - proactive, open, and solution-oriented.
• Ability to work both independently and collaboratively within a team.

Work flexibility

We give you the opportunity to adjust your work to your lifestyle. We offer flexible hours as well as the possibility of remote or hybrid work, depending on the role and your preferences.

Various forms of cooperation

At Helprise, you can choose the model that best suits your needs. We offer both employment contracts and flexible B2B cooperation options.

Basic benefits package

We care about the health and well-being of our employees - we provide private medical care, a MultiSport card, and life insurance.

Development on your terms

We provide an individual development budget that you can use for your professional growth. As a Lumina Learning partner, we also give you access to unique tools and the support of certified practitioners, so you can better understand your potential and strengthen your talents.

Integration and shared experiences

We regularly enjoy new experiences together and build relationships in an inspiring atmosphere. From cooking sessions, through yoga weekends in nature, to the thrill of escape rooms.