Informacje o stanowisku

Are you looking for an exciting opportunity to grow your career in an international company? Our client, a global organization with structures in Kraków, is looking for a Cash Collection Specialist to join their team. If you have a strong financial background and fluency in English along with German or French, this is your chance to be part of a dynamic and innovative work environment! ????

What we expect

• University degree
• Fluency in English and one other languages (French/German)
• Previous experience in collections
• Ability to understand both client needs and company policies related to collections
• Good knowledge of business processes, especially Invoice to Cash (preferred)
• Strong analytical skills
• Advanced skills in Microsoft Excel
• Confident in communicating with stakeholders
• Familiar with financial tools/systems like Oracle, Pega, and MicroStrategy
• Able to quickly adapt to changes and manage time well in a changing environment
• Strong communication skills, both written and spoken
• Confident in following set processes and suggesting improvements
• Good at problem solving
• Able to make decisions and take actions under pressure

Employment agency entry number 47

this job offer is intended for people over 18 years of age

What we offer

• hybrid work
• benefit package (sports card, private medical care, insurance, cafeteria system)
• flexible working hours
• work in an international environment
• temporary employment contract

Your tasks

• Serve as the escalation point for EMEAR accounts.
• Manage suspending and terminating accounts and track suspended accounts.
• Provide weekly updates on suspended accounts and coordinate with collectors/customers.
• Handle customer escalations within the EMEAR region.
• Liaise with vendors for third-party accounts in EMEAR.
• Review reports and provide account status updates.
• Assist in resuming suspended accounts by resolving the causes of suspension.
• Ensure all steps are completed before transferring accounts to third-party vendors.
• Reassign accounts to third-party vendors and verify the accuracy of their invoices.
• Apply payments from third-party collections and ensure appropriate fee write-offs.
• Process write-offs for accounts where third-party collection efforts have been exhausted.
• Confirm closure of accounts for third-party customers making direct payments.
• Raise and apply withholding tax credits as required.

Kraków - Oferty pracy w okolicznych lokalizacjach