Overview

We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. Better for our customers. Better for their business. Better for the world.

With our Decision Intelligence Platform, Movement, we’re redefining how global supply chains operate. By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-gen applications that keep businesses moving forward.

Headquartered in Chicago, IL with a 2 nd HQ in Bengaluru, India we are powered by a diverse global team that is tackling the toughest logistics challenges with innovation, urgency, and purpose.

If you’re driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team – we should talk.

Responsibilities

• Own and manage internal workflows to ensure efficient onboarding of carriers into the project44 network
• Diagnose, troubleshoot, and test carriers’ connections to resolve any incidents that may impact their performance metrics
• Lead carrier/capacity provider/vendor meetings and collaborate with internal stakeholders (Customer Success Managers, Professional Services Managers, Engineering, etc.) to reduce time to go-live and increase satisfaction for project44 customers and carriers
• Proactively report and/or escalate risks to project leadership

Qualifications

• Fluency in verbal and written Polish and German or Spanish languages are required; any other language is a strong advantage
• Ideally previous experience in a client-facing or similar position
• Knowledge of Supply Chain/Logistics/Transportation operations, Carrier Relations, Carrier Procurement preferred, but not required
• Excellent problem-solving and communication skills
• Quick learner, especially around industry knowledge and for technology
• Experience with Freshdesk/Zendesk and tools like Postman/Observe is a plus
• Passion for carrier/customer satisfaction and operational excellence
• Ability to be strategic and roll up your sleeves to accomplish what needs to be done, collaborating with other teams if needed

In-office Commitment

This position requires a commitment to contribute to our collaborative culture by working in-office Tuesdays, Wednesdays, Thursdays weekly.

Diversity & Inclusion

At project44, we’re designing the future of how the world moves and is connected through trade and global supply chains. As we work to deliver a truly world-class product and experience, we are also intentionally building teams that reflect the unique communities we serve. We’re focused on creating a company where all team members can bring their authentic selves to work every day.

We’re building a company that every one of us at project44 is proud to work for, and our journey of becoming a more diverse, equitable and inclusive organization, where all have a sense of belonging, is shaped through the actions of our leadership, global teams and individual team members. We are resolute in our belief that each team member has an equal responsibility to mold and uphold our culture.

project44 is an equal opportunity employer seeking to enrich our work environment by creating opportunities for individuals of all backgrounds and experiences to thrive. If you share our values and our passion for helping the way the world moves, we’d love to review your application!

For any needed accommodations during the hiring process, please email recruiting@project44.com. Even if you don’t meet 100% of the above job description you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.

About project44

Since 2014, project44 has been transforming the way one of the largest, most important global industries does business. As transportation and logistics continues to evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. In just a few short years, we’ve created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the world’s leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences.