technologies-expected :

responsibilities :

Proficient use of BIM technology including file interoperability and information exchange process
Resolve issues related to any or all of these: Autodesk Applications (AutoCAD, Civil 3D, Plant 3D, Navisworks & Revit); Innovyse applications (now Autodesk Infowater solutions): Infoworks ICM, WS Pro; Microdrainage (Now Infodrainage), etc.
Lead a team of technical specialists
Provide mentoring and training to team members who support a large group of software products primarily Autodesk tools
Research, verify, and document product defects. Provide alternative solutions when problems are observed & cannot be fixed immediately
Provide prompt and efficient assistance to team members with a problem with their tools and 3rd party applications
Document the solution to the issues in short and clear articles with snapshots for our Knowledge Base in a company-wide case management system
Priority handling and escalation of critical issues and monitoring of service level compliance. Perform Triage of issue to make sure it is in the correct support queue
Perform root cause analysis to mitigate recurrence. Escalate customer issues to senior staff or Vendor if required
Manage issues backlog / support requests and facilitate team working
Manage user expectations by providing incremental updates on progress
Communicate and effect changes and improvements

requirements-expected :

At least 3-5 years of industry working experience. Minimum 1~2 years of experience as CAD Administrator in previous organizations will be considered
Knowledge of BIM Standards and workflows. Experience in the configuration and interoperability of AutoCAD/Microstation products with ProjectWise or BIM 360 will be highly desirable
Willingness to work in shifts to match project demands & support Projects in Australia, India Europe & Americas regions
Identify workflow issues if a user could perform the ask with another tool or method to produce a similar result
Experience in the configuration of CAD standard for a large enterprise, (maintaining standard CAD profiles, CAD Templates, Block Libraries, Content Libraries etc.)
Experience with LISP, VBA, .NET, Dynamo is also desirable. Ideally you may have a mindset or desire to self Learning skills like Programming
Cloud experience – Autodesk Construction Cloud/BIM 360 administration
Proposing a training methodology and supporting the CAD design team to ensure individual’s development

offered :

Unique company culture fostering individual career growth and work-life balance
Full-time employment contract with salary corresponding to qualifications
Hybrid working model – depending on your preferences
Flexible working hours (we start between 7:30-10:00)
“Short Fridays” (we work 6h on Friday)
Flexible benefits package (Lux Med medical care, psychological care, life insurance, My Benefit cafeteria system, including Multisport card co-financing, car park sharing system)
Membership in Jacobs employee networks (Womens Network, OneWorld, PRISM, Careers Network, Green Team, Toastmasters, Collectively and others)
Continuous development opportunities, including a range of professional trainings and certifications, Graduate Development Program, Learners’ Community, self-learning platform
Opportunity to take part in language courses (English, German, Polish)

benefits :