C2C Credit&Collection Specialist with Czech and/ or Slovak language

Your responsibilities

The purpose of the role:

We are pleased to present a job offer for a multinational corporation where you will work in a culturally diverse environment on a daily basis. We are looking for an experienced Credit and Collection Specialist for Czech and Slovak market whose responsibility will be to reach out to our clients to recover payments due. Your objective will be to contact customers by telephone to monitor that payments are received on time.

You will be contacting our clients and collecting outstanding payments. Note that we are looking for a person who is not afraid of contact with customers and is open for conversations by phone.

You will be increasing the companys revenue by extending credit to good-risk customers

and minimising debt by following up on existing and new customers and their creditworthiness.

You will be working in a collection team made up of experts in the field of debt collection,

who will be happy to pass on their knowledge and familiarise you with the daily operations.

Your responsibilities:

▪ Monitoring payment deadlines and execution of a complex cash collection process.

▪ Contacting the customers via telephone and e-mail to obtain payment statuses.

▪ Answering incoming calls promptly and professionally, ensuring that customers receive the highest level of service.

▪ Managing credit worthiness in accordance with credit policy.

▪ Evaluating new credit requests and conducting client credit checks based on credit bureau data.

▪ Setting up the terms of credit for new clients.

▪ Reconciling open balances and investigating differences between the payments and invoices.

▪ Facilitating the identification and resolution of any customer disputes concerning billing.

Our requirements

• If you have 2-3 years’ experience in Credit and Collections areas
• If you are prepared to deal directly with customers by telephone.
• If you are able to talk to difficult customers, propose solutions anagazing many business stakeholders in the organisation.
• If you are native in Czech and/or Slovak language.
• If you are good in English language as well.
• If you have knowledge of any debt recovery platforms and/or credit worthiness app – Sidetrade knowledge is an advantage.
• If you are able to facility for multi-tasking, prioritizing, and managing work under pressure of time effectively.
• If you have excellent decision-making skills.
• If you are expert in Microsoft Office package.

What we offer

• We are working in hybrid
• Private medical care
• Christmas and annual bonus
• Cafeteria
• Lunch pass
• Life insurance
• Holiday funds
• Employee referral program
• Corporate sports team
• Bike parking
• Charity initiatives
• Integration events