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Business Transformation and Change Manager, Wroclaw

Client: AXA Group

Location: Wroclaw, Poland

Job Category: Other

EU work permit required: Yes

Job Reference: be2a8cae8820

Job Views: 37

Posted: 23.01.2025

Expiry Date: 09.03.2025

Job Description:

Business Transformation and Change Manager

We collaborate with our business partners to deliver services that span the globe by identifying, creating and building out strategic capabilities that meet current and future demands, which are leveraged throughout the organization.

The Business Transformation and Change Manager will provide value-added services in Managed Services Poland. You will be involved at every stage of transformation – from strategy development, planning & scoping, project & resource management, execution/implementation, and integration.

As the Business Transformation and Change Manager, you will be working across various business units building good relationships/partnerships among parties, providing project/change management leadership, and identifying and implementing process reengineering opportunities and synergy revenue benefit.

Specifically, you will build the strategy and lead cross-functional process standardization & improvement initiatives with a focus on change management, cost reduction, and increasing operational efficiency. Additionally, you will lead strategic initiatives and develop recommendations to address complex business needs with the ability to clearly articulate and execute implementation plans for internal business constituents.

You will also participate in a variety of strategic and tactical projects/initiatives ranging from assessment needs to the delivery of the solution. You will collaborate with the stakeholders and potentially external third parties to build and implement cross-functional solutions.

Essential Responsibilities

1. Understanding key performance indicators for core business processes, seeking solutions to build partnership, collaboration, cost reductions, standardization, risk management, and improving profitability and efficiency.
2. Driving consistency around the target operating model through appropriate levels of applied governance.
3. Create and follow the local strategy of standardization and continuous improvement. Identify continuous improvement opportunities and follow them through as agreed with the Poland Head of Managed Services.
4. Create maturity maps of processes and plan for upgrading them.
5. Supporting operational excellence and the quality initiative and being its ambassador.
6. Create and implement the communication and development strategy for Managed Services Poland based on our value and multicultural environment.
7. Providing structured and creative analysis to identify business process improvement opportunities and key performance indicators, rational arguments for a change.
8. Maintain a good working knowledge of the projects being managed globally, regionally, and locally.
9. Support the transition of projects from project mode to “business as usual”, including: the production of training materials, deployment of transition plans, delivery of training, etc.
10. Maintain a keen awareness of the insurance market and innovation that can be implemented in the organization.
11. Manage and prioritize workload effectively, ensuring deadlines are met.

You will report to the Poland Head of Managed Services.

Required Skills and Abilities

1. University degree (business, insurance, finance, economy, management is preferable).
2. Fluent Business English is a must; additional language can be an added value.
3. Proven experience in the insurance business would be advantageous.
4. Experience in a shared service environment would be advantageous.
5. Proven experience in stakeholder management and transition processes.
6. Proven compelling leadership running rather large (50+) and multi-teams providing services to different customers.
7. Team building skills; role model by setting a high bar for performance, engagement, and commitment. Ability to coach, develop, set expectations, evaluate and hold people accountable for delivering. Takes initiative and has the ability to lead independently.
8. Ability to build effective working relationships (internally/externally), establishing credibility amongst a wide and demanding client group.
9. Experience of working autonomously and driving initiatives to completion.
10. Ability to work in a dynamic and growing organization where the control environment is maturing and where there is therefore a need to be flexible and pragmatic.
11. Good organizational skills with the ability to work under time pressure in a changing environment. Approach tasks proactively and anticipate needs. Think quickly and prioritize multiple work streams without sacrificing quality. Act with a sense of urgency.
12. Excellent people skills; communicative and open to new challenges.
13. Excellent analytical and logical thinking skills with attention to detail, ability to dive into the detail of processes where needed.
14. Computer literate including Microsoft Outlook, Word, Excel, PowerPoint, and other commonly used software.

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals, and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines, and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

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