Informacje o stanowisku

Responsibilities:

1. Organize and conduct trainings of Visevens solution for the client.
2. Work with multiple departments and product teams, and liaise with them about customers needs to deliver the training plan timely and successfully.
3. Create and update learning materials (Training scripts, presentations, User Guides, video and Product tours scripts, Articulate exercises, quizzes).
4. Communicate with internal and external customers to support their queries.
5. Co-create and define with the program manager and the client the learning curriculum for end-users.
6. Collaborate with the program manager to continuously follow-up/update all learning resources available for the end-users.
7. Establish a solid communication channel with different customers to guide them during their experience.
8. Collect feedback from the learning process and build on it to make improvements timely.

Requirements:

• Experience of online training sessions for at least a year.
• Recommended: experience in software training and customer onboarding.
• Recommended: acquaintance with pharma business and work of medical representatives.
• Recommended: experience in Veeva and/or Salesforce CRM (optional).
• Proactive attitude and desire to constantly learn and develop.
• Team player who is able to create and maintain a collaborative and inspiring work environment.
• Upper-Intermediate level of English both speaking and writing.

What we provide:

- Competitive compensation and regular performance-based salary and career development reviews.

- Passionate experienced team, friendly atmosphere.

- Professional and career growth.

- Paid time off — 18 business days per year (20 business days after 2 years of cooperation) + national public holidays.

- Non-documented sick leave - 4 business days per year.

- Documented sick leave - 20 business days per year.

- Family leave — 3 paid business days in case of marriage, childbirth, or bereavement.

- English learning courses.

- Opportunities to participate in professional forums and conferences.

- Regular corporate events and team-building activities.

- Enjoyable working environment: comfortable and fully equipped office with the possibility to work from home.

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