Provides technical support to assigned clients and their respective Business Account/Relationship Managers.

Identifying revenue generating opportunities, documenting requirements and proposing solutions that maximize Global Payments revenue while providing Business Technical Support until closure.

Business Technical Support

Your responsibilities

• Maintains knowledge of an assigned set of clients in terms of their business and their solutions/configuration.
• Provides technical support to assigned clients and their respective Business Account/Relationship Managers.
• Identifying revenue generating opportunities.
• Learns to establish a positive rapport with the client(s) to develop and maintain long-term relationships.
• Assists in the evaluation process of the client's business requirements.
• Participates in converting the client's business requirements into detailed technical specifications.
• Gains and maintains knowledge of how to identify critical business impact issues from Service Desk.
• Assists with documents and maintenance to the clients' system environments.
• Participates in release management between Service Desk, Compliance and Project as well as client activities.
• Takes part in execution of simple project/development work plans.

Our requirements

• Bachelor's Degree - in Information Technology or related field.
• Typically Minimum 1-2 Years Relevant Exp.
• Experience in analysis, issue resolution, problem solving, detail oriented.
• Ability to troubleshoot errors with clients.
• Experience working with APIs and supporting real time communications.
• Ability to take technical information and make it business friendly.
• Required on-call support for issues (on a rotating schedule).
• Master's Degree - In Information Technology or related field.
• Typically 3-4 Years Relevant Exp.
• Experience in financial services software and solutions programming.
• Experience in installation, certification, issue resolution, business, requirements gathering.
• Experience in technical design, technical presentation, experience in writing and analyzing.
• Prime Licensing code a plus.
• IT Infrastructure Library (ITIL) and/or Project Management Professional (PMP) or equivalent certification a plus.