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Business Technical Services Analyst experience with APIs
  • Warszawa
Business Technical Services Analyst experience with APIs
Warszawa, Warszawa, mazowieckie, Polska
Square One Resources Sp. z o.o.
1. 8. 2025
Informacje o stanowisku

We are looking for a Business Technical Services Analyst to join a dynamic technical services team supporting enterprise-level clients. You will be the key contact point for business and technical support, ensuring smooth delivery, issue resolution, and ongoing client success. This is a long-term remote role aligned with US working hours, primarily supporting clients in the financial services sector.

Work Hours: 2:00 PM – 10:00 PM (Poland time) | 8:00 AM – 4:00 PM EST

Business Technical Services Analyst experience with APIs



Your responsibilities

  • Provide Level 1 technical support and incident management (including on-call rotation).
  • Act as a single point of escalation and governance for assigned client relationships.
  • Monitor adherence to SLA metrics.
  • Translate client business requirements into technical specifications.
  • Coordinate with project, compliance, and release teams to ensure successful delivery and system stability.
  • Maintain detailed system and client documentation.
  • Assist in evaluating change requests and supporting small-to-mid-sized technical projects.

Our requirements

  • Professional experience with APIs (e.g., Postman or similar tools).
  • Hands-on project experience, preferably in technical environments.
  • Incident management experience, ideally in service-oriented or enterprise support roles.
  • Bachelor’s Degree in IT or related field.
  • Fluent English (written and verbal, C1–C2 level).
  • Willingness to work Poland 2:00 PM – 10:00 PM shift.
  • On-call availability (rotating schedule).
  • 3–4 years of relevant experience.
  • Master's degree in IT or related field.
  • Experience in the financial or credit card industry.
  • Familiarity with:
  • Oracle PL/SQL, C/C++, VB.NET, ASP.NET.
  • Microsoft Visual Studio.
  • UNIX/Linux environments.
  • Certifications such as ITIL or PMP.
  • Knowledge of Prime Licensing code.
  • Understanding of payment and bankcard systems.

 

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