We are looking for a Business Technical Services Analyst to join a dynamic technical services team supporting enterprise-level clients. You will be the key contact point for business and technical support, ensuring smooth delivery, issue resolution, and ongoing client success. This is a long-term remote role aligned with US working hours, primarily supporting clients in the financial services sector.
Work Hours: 2:00 PM – 10:00 PM (Poland time) | 8:00 AM – 4:00 PM EST
Business Technical Services Analyst experience with APIs
Your responsibilities
- Provide Level 1 technical support and incident management (including on-call rotation).
- Act as a single point of escalation and governance for assigned client relationships.
- Monitor adherence to SLA metrics.
- Translate client business requirements into technical specifications.
- Coordinate with project, compliance, and release teams to ensure successful delivery and system stability.
- Maintain detailed system and client documentation.
- Assist in evaluating change requests and supporting small-to-mid-sized technical projects.
Our requirements
- Professional experience with APIs (e.g., Postman or similar tools).
- Hands-on project experience, preferably in technical environments.
- Incident management experience, ideally in service-oriented or enterprise support roles.
- Bachelor’s Degree in IT or related field.
- Fluent English (written and verbal, C1–C2 level).
- Willingness to work Poland 2:00 PM – 10:00 PM shift.
- On-call availability (rotating schedule).
- 3–4 years of relevant experience.
- Master's degree in IT or related field.
- Experience in the financial or credit card industry.
- Familiarity with:
- Oracle PL/SQL, C/C++, VB.NET, ASP.NET.
- Microsoft Visual Studio.
- UNIX/Linux environments.
- Certifications such as ITIL or PMP.
- Knowledge of Prime Licensing code.
- Understanding of payment and bankcard systems.