Provides technical support to assigned clients and their respective Business Account/Relationship Managers, ensuring the client is serviced as per Service Level Agreement in all respects and to serve as a single point of governance and technical escalation.

Identifying revenue generating opportunities, documenting requirements and proposing solutions that maximize Global Payments revenue while providing Business Technical Support until closure.

Business Technical Services Analyst

Your responsibilities

• Maintains knowledge of an assigned set of clients in terms of their business and their solutions/configuration
• Provides technical support to assigned clients and their respective Business Account/Relationship Managers
• Identifying revenue generating opportunities, documenting requirements and proposing solutions that maximize Global Payments' revenue
• Learns to establish a positive rapport with the client(s) to develop and maintain long-term relationships
• Assists in the evaluation process of the client's business requirements, effort estimation, and guiding the client to utilize standard solutions
• Participates in converting the client's business requirements into detailed technical specifications.
• Gains and maintains knowledge of how to identify critical business impact issues from Service Desk
• Assists with documents and maintenance to the clients' system environments
• Participates in release management between Service Desk, Compliance and Project
• Takes part in execution of simple project/development work plans

Our requirements

• Bachelor's Degree in Information Technology or related field
• Typically Minimum 1-2 Years Relevant Exp
• Experience in analysis, issue resolution, problem solving, detail oriented
• Experience working with APIs and supporting real time communications
• Ability to take technical information and make it business friendly
• Required on-call support for issues (on a rotating schedule)
• Basic Programming and analysis of financial services software
• Credit card knowledge and experience
• Experience with using Postman or other API platform UI tools
• Master's Degree - In Information Technology or related field
• Typically 3-4 Years Relevant Exp
• Including experience in financial services software and solutions programming, installation, certification, issue resolution, business, requirements gathering, technical design, technical presentation, experience in writing and analyzing
• Prime Licensing code
• IT Infrastructure Library (ITIL) and/or Project Management Professional (PMP) or equivalent certification
• Good database development skills in Oracle PL/SQL
• Good programming skills in C, C++, ANSI C or VB.NET, ASP.NET and Microsoft Visual Studio
• Knowledge of UNIX/Linux Operating Systems