Business System Analyst

Your responsibilities

• Own the Sales “To Do” Pipeline: Assign, track, and follow up on every sales activity
• Transparent Reporting: Provide clear, real time updates to management via dashboards and regular summaries.
• Interim Solutions: Design and maintain temporary tools (Excel trackers, Jira boards) to keep sales humming while we build out our full CRM.
• Support CRM Rollout: Help gather requirements, evaluate vendors, prepare data mapping, and coordinate user acceptance testing and training.
• Enable Adoption: Create playbooks, templates, and quick guides; collect feedback and iterate on processes for continuous improvement.
• Cross-Functional Support: Collaborate with Marketing, IT, and Finance to support tool integration, reporting processes, and smooth information flow between teams.
• Maintain and update the CRM system, support end users, and ensure ongoing adoption.
• Monitor data quality, generate reports, and assist with onboarding and training for new team members.

Our requirements

• 1–3 years in sales operations, enablement, project coordination, or CRM support
• Strong Excel skills
• Excellent written and verbal communication; ability to craft clear process documentation
• Proven ability to manage multiple tasks and meet deadlines
• Hands on experience with CRM platforms (Salesforce, HubSpot, Zoho, etc.)
• Familiarity with ticketing/project tools (Jira, Asana, etc.)