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Business Support Manager
  • Kraków
Business Support Manager
Kraków, Kraków, Województwo małopolskie, Polska
HSBC Service Delivery
13. 10. 2024
Informacje o stanowisku

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.



Your career opportunity

HSBC Data & Analytics Office (DAO) promotes a data-driven culture across HSBC through our strategy of:

  • Protect: To protect our data we need robust policies for data management and enhanced governance e.g., data that is consumed from a trusted source, meets quality standards, and complies with regulatory obligations.
  • Connect: Move to a data-led culture through enhanced training including on the job opportunities. Our talent is the glue between protecting our data and unlocking value for our customers.
  • Unlock: Value is unlocked when we deliver on the opportunities our well-managed data presents e.g., improving customer / colleague experience, increasing revenue, commercialising our data, optimising capital, enhancing risk management, or reducing costs.

Role Purpose:

The DAO Business Support Manager supports all pillars of the DAO strategy and plays a key role in the running of the DAO Poland team, working together with colleagues to define, manage and achieve DAO deliverables. This role provides support for the operation of the function, and will manage relationships both locally and internationally to help enable DAO to be at its best.

The role holder is critical to the success of achieving our strategy, driving our change agenda and delivering our goals. Alongside this they will also focus on driving employee engagement across the whole team



What you’ll do

  • Build Engagement: Coordinating communications and building collaboration with wider teams, distilling people insights and activities, supporting local DAO Poland logistics and integration with wider GSC.
  • Entity Governance: Participation in entity Governance committees, supporting the entity management of the DAO Poland Leadership team, financial responsibilities including cost centres and accruals, and Business Continuity responsibilities.
  • Growth: HR Recruitment point of contact including onboarding support, vendor management and process migrations and maintenance.
  • GSC Employer Branding: Building both the GSC brand, and the DAO brand to attract talent, including participation in industry events.




What you need to have to succeed in this role

  • Familiarity with financial services organizations and more specifically HSBC’s structures, values, behaviors, processes, and objectives.
  • Previous experience working in Business Management/Business Performance/Chief of Staff environments.
  • Be flexible with your approach and willing to learn quickly as no two days look the same.
  • Able to work with stakeholders at all levels of the business.
  • Understanding of the DAO Strategy and how the Poland DAO team fits within it.
  • Be good at communication and explaining things to people.
  • A strong understanding of HSBCs internal processes and systems.
  • Ability to work to tight deadlines.



What we offer

  • Competitive salary
  • Annual performance-based bonus
  • Additional bonuses for recognition awards
  • Multisport card
  • Private medical care
  • Life insurance
  • One-time reimbursement of home office set-up (up to 800 PLN).
  • Corporate parties & events
  • CSR initiatives
  • Nursery discounts
  • Financial support with trainings and education
  • Social fund
  • Flexible working hours 
  • Free parking



If your CV meets our criteria, you should expect the following steps in the recruitment process:

  • Online assessment.
  • Telephone screen.
  • Job interview with the hiring manager.




We are looking to hire as soon as possible so don’t wait and apply now!

Youll achieve more when you join HSBC.


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