Informacje o stanowisku

As Business Support Coordinator, you will be the primary day-to-day contact for several small to medium-sized customers booking orders for trailer and container activities within the CEE geography.

You will also assist the Transport Planners, Planning Supervisor, and Operations Manager with order communication and administration, and support with spot quotations.

Key Responsibilities

• Build constructive and pleasant relationships with customers and act proactively for their needs;
• Proactively solve problems that may result in customer dissatisfaction with service (i.e., failure in agreed service level; delays, etc.);
• Meet and exceed service expectations as set by the customer;
• Ensure all customer agreements (i.e., rate, fuel, and invoice agreements) are recorded and applied;
• Ensure the data quality of orders;
• Deal with all invoice queries in a timely manner and ensure relevant paperwork (CMR, packing lists where relevant) is collected and processed without delay;
• Monitor and review service level KPI for and with the customer;
• Maximize revenue opportunities;
• Assist the Transport Planners and Planning Supervisor in order communication and administration;
• Generate sales leads for Operations Manager and Local Sales;
• Distribute, coordinate, and quote spot loads, RFQs, and mini tenders on behalf of various POFM offices;
• Find spot loads for trailers without reloads (ad hoc) through business networks and spot quotation portals like Trans, Timocon, and Transporeon;
• Assist the Operations Manager in preparing meetings, reports, and analysis;
• Perform office management tasks in liaison with local management, including arranging meetings, facility management, and travel arrangements;
• Act in accordance with all P&O Ferrymasters policies;
• Bring to the attention of your manager any matter that could be detrimental to the wellbeing of the Company;
• Carry out any other duties which may reasonably be required by your manager;
• Execute all tasks related to being a Toyota Safety Window, ensuring proactive reporting and root cause analysis regarding health and safety matters relating to the Toyota customer account.

Your profile

As Business Support Coordinator, you take responsibility and possess excellent communication skills.

• Educated to a minimum of Bachelor level or similar level through work experience, preferably in a commercial/CS role within the logistics industry;
• Good command of Polish and English (other European languages are preferred);
• Good working knowledge of Microsoft Office packages;
• IT literate;
• Accurate and customer-oriented.

Who are we

We are P&O Ferrymasters, and we work with some of the largest companies in the world to ensure that their goods get to where they need to on time and efficiently. We have locations across Europe and the Northern Mediterranean, and our routes cover road, rail, and sea.

We operate from over 20 locations in 13 countries and work with some of the best-known global household names. We are part of DP World, one of the largest global logistics companies; at any one time, 10% of all shipping containers in the world are being shipped by DP World. We are proud to lead the future of logistics to help enable global trade in the 21st century and beyond.

We offer

P&O Ferrymasters offers a competitive package in line with the seniority of the position. Salary will be dependent on the experience of the successful candidate.

Other benefits include Company pension, P&O Ferries travel concessions, and an Employee Assistance Scheme, backed by a wellbeing program along with opportunities for personal and professional training and development. We also offer a benefits platform including a range of voluntary health insurances, cycle to work, and retail discounts.

Time to act!

Do you have what we’re looking for? Does this sound like the perfect opportunity for you? We hope so – in which case, now’s the time to let us know! Please apply with your CV and covering letter as soon as possible to We look forward to hearing from you.

Contact

Ready to progress to your full potential? Apply to join the P&O Ferrymasters team today and start your rewarding career with one of Europe’s leading logistics companies.

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