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Act as the primary liaison between business stakeholders and technical teams for Dynamics 365 Sales topics.
Capture, analyze, and document business requirements related to sales processes (lead & opportunity management, account/contact handling, pipeline reporting, etc.).
Support the design and optimization of sales processes within Dynamics 365 Sales.
Monitor CRM usage, gather feedback, and support continuous improvements.
Ensure alignment with CRM governance and data quality standards.
You can choose medical care package, meal tickets, sports cards (we have Multisport and on preferential terms, we have membership cards to one of the most popular Gyms), cinema tickets, shop vouchers, discounts and many more.
We have networking events, coding challenges, and company parties for different occasions.
University degree (Bachelor or Master) in Computer Science, Information Technology, or a related field.
~3+ years of experience as a Business Analyst in the CRM domain, ideally with Dynamics 365 Sales.
~ Strong understanding of sales processes and best practices in B2B environments.
~ Familiarity with CRM integrations, data structures, and reporting concepts.
~ Comfortable working in a remote, international, and cross-functional environment.
~ Ability to work independently, manage priorities, and drive tasks to completion.
~ Agile mindset and experience working in iterative project setups (e.g., Proficient in both English and Polish, with strong communication skills. German is a plus.
~ Openness to a hybrid work model with occasional visits to our Katowice office.
Microsoft certifications in Dynamics 365 Sales or related modules.
Familiarity with Power Platform components (Power BI, Power Automate, etc.).
Cluster Reply is the Reply Group company specialising in consulting and system integration of Microsoft technologies. As a Microsoft partner, Cluster Reply is active in Germany, Austria and Switzerland and works within the Reply network with sister companies in Brazil, Great Britain, Italy as well as the USA. The company focuses on innovation and supports customers in their digital transformation. The solutions range from on-premises to cloud applications in the areas of modern workplace and security, business applications, applications and infrastructure as well as data and artificial intelligence.