Business Development Manager (B2B SaaS, SMB)

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Location: Remote (PL) or hybrid — Warsaw, Mokotów

Contract: B2B

At Livespace, we love enabling SMB success by helping sales teams worldwide achieve predictable growth through sharing knowledge and best practices, thanks to our process-oriented SaaS CRM.

We’re hiring a Business Development Manager to drive growth within our existing SMB accounts and be accountable for identifying and closing upsell/cross-sell opportunities, alongside retention and renewals. You’ll sit in Customer Success, operating with a BDM mindset: focusing on value creation and expansion within your portfolio, with commercial outcomes as a direct result.

Your Key Tasks Will Be

• Own a book of business — hit targets for NRR (Net Recurring Revenue), forecast renewals, proactively manage churn risk, and identify new revenue streams.
• Onboard & accelerate time-to-value — lead kickoff, configure processes, and drive early adoption.
• Drive expansion — proactively identify use‑case growth, propose packages, handle offers, and close upsell/cross‑sell opportunities (partnering with Sales when needed).
• Lead the day‑to‑day partnership — advisory video calls, playbooks, and proactive support to prevent escalations.
• Monitor health & usage — act on signals, run adoption campaigns, and remove blockers.
• Be the voice of the customer — feed insights to Product/Support/Marketing and document in Livespace.
• Educate customers at scale — webinars, how‑tos, and short training sessions.

KPIs you’ll own

• NRR and churn
• Expansion MRR and renewal rate
• Health score coverage, risk detection → resolution
• CSAT / NPS

About you

• 2+ years in Business Development, Account Management, or Customer Success for B2B customers, with a proven track record in driving renewals and expansions.
• Comfortable with targets, negotiations, pricing options, and light commercial/legal basics.
• Understand how sales teams operate (bonus if you’ve sold or supported sales orgs before).
• Polish: native (spoken/written). English: communicative (B2).
• Confident with virtual training, tough conversations, and exec presence.
• Analytical & organized — forecasting, account plans, and crisp documentation

Nice to have

• Experience at a SaaS company serving sales teams.
• Built or ran customer education programs.
• Automation experience with Zapier / Make.com.
• Tooling familiarity: Livespace, Intercom, Jira, Confluence

What we offer

• 7,000–10,000 PLN net (B2B invoice) + monthly performance bonus tied to portfolio results.
• Monthly NAJS benefit budget (e.g., sports package).
• Flexible work — 100% remote or hybrid from our Warsaw (Mokotów) office.
• Strong enablement and continuous learning.
• MacBook and anything you need for a great setup.
• Real ownership, low micromanagement, and space to test ideas.
• A supportive, down‑to‑earth team (and yes, Kahoot glory in weekly All‑Hands meeting).

Reporting to

Customer Success Team Manager

Who you will meet with during the recruitment process?

• Head of Sales - Bartosz Michałowski
• Customer Success Team Manager — Filip Poniedziałek
• CRO — Marcin Stańczak (subject to availability)

Good to know

All roles include a short, job‑specific assignment.

About Livespace

We help SMB sales teams achieve predictable growth with a process‑oriented SaaS CRM. Over 1,200 companies use Livespace to run sales the way they actually work.