We are looking for an experienced Business Analyst to support the analysis and modelling of business processes, definition of business and system requirements, and coordination of the implementation of new solutions.

The role involves close cooperation with business stakeholders and IT teams, participation in end-to-end delivery of changes, and continuous improvement of processes and systems within a complex organizational environment.

The ideal candidate has at least 3 years of experience in business or system analysis, strong knowledge of UML and BPMN, and is comfortable working independently in a hybrid work model. Fluent English is required due to documentation and stakeholder communication.

The office is located in central Warsaw (Rondo Daszyńskiego), with work split between the office and Home Office.

Business Analyst - Warsaw

Your responsibilities

• Preparing implementation plans and coordinating the rollout of new products, partners, processes, and systems
• Describing business processes, conducting user trainings, creating test plans, coordinating testing, and managing change
• Identifying and proposing new solutions to increase process efficiency and/or improve data quality in systems
• Coordinating and leading business and system process reviews during design, development, and testing phases, including formal reviews and approvals when required
• Collecting, analysing, and documenting operational, process, regulatory, and system business requirements
• Documenting, analysing, designing, and optimizing business processes
• Conducting analytical work with internal business clients
• Validating and verifying business requirements with regard to technical feasibility and system implementation
• Developing new solutions in cooperation with business stakeholders
• Writing operational procedures and documentation, including documentation in English
• Modelling business processes and IT system functionalities (UML/BPMN)
• Coordinating activities related to the implementation of system and process changes
• Testing systems and applications
• Defining management and operational reports
• Cooperating closely with software developers
• Cooperating with external vendors during project execution
• Providing business and administrative support for business applications, including policy and claims administration systems

Our requirements

• University degree in Economics, Finance, IT, or related fields (e.g. technical or mathematical studies)
• Minimum 3 years of professional experience as a Business Analyst or System Analyst
• Practical experience in identifying, managing, and documenting user requirements and creating system specifications
• Knowledge of Agile project management principles
• Very good work organization and ability to work independently
• Strong analytical and problem-solving skills
• Very good knowledge of MS Office, including MS Project and MS Visio
• Practical knowledge of UML and BPMN notation
• Openness to change and a proactive approach to seeking and creating new solutions
• Fluency in English (spoken and written)
• Professional experience in the financial or insurance sector
• Experience with MS Dynamics 365 and Power BI