Informacje o stanowisku

Business Analyst (UK CMB Transformation)

Miejsce pracy: Kraków

Technologies we use

Operating system

• Windows

About the project

The purpose of this role is to successfully execute against UK CMB strategic change agenda. Business Analysts have key role in shaping, delivering and embedding change in collaboration with business and delivery partners. (!) Minor supervision can be expected from senior colleagues accountable for change execution.

Your responsibilities

• Influence and collaborate with stakeholders and business partners, building strong relationships to ensure consensus and influence change outcomes. Foster open and honest communication which anticipates stakeholder expectations.
• Promote adherence to project/programme governance model and use defined controls and standards as outlined in Change Framework. Follow the pace and operating rhythm, driving a culture of high performance, and ensure pace by identifying and removing barriers to programme success. Be responsible for ensuring end to end delivery of requirements and agreed acceptance criteria on behalf of the business.
• Analyse current state legacy solutions/operating models against target model to identify gaps and opportunities to support an effective transition towards the target state. Conduct analysis using proven tools and techniques to plan, facilitate, validate, prioritise and otherwise lead problem statement definition, solution design, elaboration of requirements, etc.
• Support Technology Delivery and IT Operations with the translation of business requirements and designs into more detailed functional requirements and designs, often representing the voice of the customer and business in these discussions, bridging the gap between product, technology, propositions, markets, business, and delivery teams.
• Conduct early change planning and audience analysis through to designing and delivering change interventions (e.g.communications, training, support, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback. Source and interpret data and insights to underpin the feasibility and design of digital features and functions.
• Act as a role model to foster a collaborative team environment which supports and encourages professionalism and development.
• Continuously support capability build of the Business Analysis Practice i.e., through advocating community events, sharing relevant articles / studies / ideas, ensuring regular development, and experience exchange with Transformation community.
• Promote the value of challenging the status quo, seeking to improve ways of working and having a forward-thinking mind-set, in line with the Group’s values and strategy.

Our requirements

• Excellent understanding of the change lifecycles, including 3+ years of working knowledge of Waterfall and Agile Project Management methodologies, ability to apply best practices. Excellent understanding of Change Framework and best practice techniques.
• Experience of analysis/requirements management techniques e.g., user stories, BDD style scenarios, e2e process flow or customer journey mapping, story mapping, elicitation techniques, gap and competitor analysis etc. Experience of leading analysis activities to support the delivery of customer centric digital products and features.
• Working experience with business stakeholders and product managers on product backlogs. Track record of building sustainable relationship with diverse stakeholder groups.
• Skills: High quality verbal and written communication skills, ability to present strategic information briefly and clearly to wide and varied audiences. Influencing skills and ability to build positive working relationships with colleagues and stakeholders. Strong facilitation and public speaking skills.
• Commercial and critical thinking with ability and confidence to challenge status quo; strong analytical and problem-solving skills, proposing solutions when escalating.
• Excellent organizational skills, time management and prioritisation. A track record of constantly looking for improvement, with a ‘can do’ proactive approach.
• Capabilities (critical): Change & Implementation; Stakeholder management; Business requirements gathering, verification and validation; Process design and mapping (incl. detailed process flows); Gap analysis; Impact Analysis; Change Control; MS Office (Excel, Power Point, Word); Confluence; Jira.
• Qualifications and Accreditations: (i) Master’s degree (e.g., MBA) in related field or commensurate practical experience; (ii) CBAP, Change & Implementation, Lean Six Sigma (desirable); (iii) Agile BA, SAFe, TOGAF (optional).

This is how we organize our work

This is how we work

• agile

What we offer

• Competitive salary
• Annual performance-based bonus
• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN)
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours
• Free parking

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• flexible working time
• integration events
• corporate sports team
• retirement pension plan
• corporate library
• no dress code
• coffee / tea
• parking space for employees
• leisure zone
• extra social benefits
• employee referral program
• opportunity to obtain permits and licenses
• charity initiatives
• family picnics
• extra leave
• In-office gym

Recruitment stages

• Online assessment
• Phone interview
• Job interview
• Welcome to HSBC!

The role holder will / is expected to

• Work collaboratively with delivery partners and subject matter experts in gathering, translating and clarifying requirements and defining design options.
• Support IT with the translation of business requirements and designs into more detailed functional requirements and designs in systems related projects and programmes, often representing the voice of the customer and business in these discussions.
• Be responsible for implementation management, including planning, controlling and reporting on implementation of the change ‘product’, focusing on accelerating benefits and minimising risk during deployment, also manage implementation readiness and the early stages of implementation (e.g. pilot).
• Work closely with the Process Consultants in reengineering projects, analysing and re-engineering world class business processes.
• Need to be abreast with emerging technology and innovation and their application to solve challenges and improve the quality, efficiency and effectiveness of the Bank’s proposition and customer and colleague experience.
• Be responsible for the timely and high-quality delivery of programmes, adhering to HSBC Change Framework.
• Have proven experience of successfully executing against business strategic change agenda, be a 'trusted advisor' to UK CMB management with whom they are partnered by identifying opportunities, constructively challenging conventional thinking, ensuring the Voice of the Customer is embedded in projects and then working to shape, prioritise and drive the execution of their change needs with a focus on delivering the desired customer, colleague, operational and financial outcomes.
• Be an energised, ambitious, and high performing change professional who will drive the scoping and delivery of strategic change with the business.

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

Thank you for interest in HSBC..Before you apply, please note that we will take into the consideration only applications that include the following statement:.“I hereby declare that I have familiarised myself with the Privacy Statement for Applicants published at and I give my consent to use my personal data included in my application for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to the rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”.Due to the high number of applications, we reserve the right to contact selected candidates only..In case you would like to resign from participation in the recruitment process or withdraw previously sent application, please email us at:

Praca Kraków

Business Development Manager Kraków

Kraków - Oferty pracy w okolicznych lokalizacjach