Business Analyst (Trustee Change Team) – Citi

Join the Trustee Change Team as a Business Analyst. You will support system changes and business process improvements across Trustee Operations.

Responsibilities

• Preparation & analysis of proposed system changes, gathering consensus between business requirements and technology deliverables to ensure smooth project implementation.
• Lead and coordinate gathering of business change requests, system developments, and new business onboarding across Trustee Operations.
• Identify and solve issues in projects across multiple business areas.
• Co‑operate with internal and external stakeholders to effectively deliver business requirements and conduct system testing.
• Challenge the status quo, display initiative and innovation.
• Take proactive actions targeted at minimizing implementation risk.
• Ensure that all necessary project documentation is maintained and all necessary client and internal approvals for the project are obtained.
• Ensure implemented processes are compliant with local and global regulations.

Required Qualifications

• 2–3 years of experience in business analysis and project work.
• Experience building end‑to‑end business requirements and process mapping.
• Experience in UAT test case and test scenario writing.
• Excellent knowledge of English (spoken and written).
• Ability to multitask and work in a fast‑paced environment under tight deadlines.
• Ability to work independently or as part of a team.
• Excellent communication skills and ability to build relationships with various project stakeholders.
• Experience supporting operations teams with production issues/system queries.

What We Can Offer

• Competitive base salary (annually reviewed) + discretionary annual performance‑related bonus.
• Hybrid working model (up to 2 days working at home per week).
• Private medical care program.
• Life insurance program.
• Pension plan contribution (PPE Program).
• Employee assistance program.
• Sport and team recreation activities, sport card.
• Access to an array of learning and development resources.
• A chance to make a difference with various affinity networks and charity initiatives.

Location

Warsaw, Mazowieckie, Poland

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