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Business Analyst – Network Circuits Miejsce pracy: Kraków Technologies we use Expected Microsoft Power BI Cisco VMware Your responsibilities Requirements & Analysis •Elicit and document business and technical requirements for network circuits: •DIA / Internet, MPLS / EVPN, Ethernet, SD-WAN, Private Lines, Cloud Interconnects •Analyse current circuit landscape (inventory, capacity, contracts) and define target state •Produce BRDs, user stories, acceptance criteria, RACI, and migration documentation Delivery Coordination •Orchestrate circuit ordering and provisioning with carriers and procurement •Coordinate change windows, CAB submissions, readiness reviews, and back-out plans •Support migrations (e.g. MPLS → SD-WAN, DC exits, Internet breakout changes) Controls, Compliance & Risk •Ensure compliance with enterprise security, GDPR, ISO 27001 •Maintain audit-ready artefacts (CAB approvals, test evidence, rollback plans) •Maintain accurate circuit records in ServiceNow CMDB Financials & Vendor Management •Support TCO analysis, renewals, RFP/RFS inputs, cost optimisation •Track carrier SLAs, escalations, delivery KPIs, invoice validation Reporting & Communication •Produce delivery, capacity, and risk reporting •Manage stakeholders across engineering, vendors, security, and programme teams Our requirements Required Experience (Must-Have) •5–8 years as a Business Analyst / Service / Delivery Analyst in network or circuit programmes •Hands-on experience with at least 3 of: •MPLS / EVPN •SD-WAN (Cisco, Versa, VMware, Prisma) •Ethernet / DIA •Cloud interconnects (ExpressRoute, Direct Connect) •Internet breakout models, IPSec / DMVPN •Strong experience in regulated environments Tools: •ServiceNow (Change, CMDB) •Excel / Power BI (or similar) •Network inventory & vendor portals •Strong documentation skills (BRDs, user stories, BPMN, runbooks, RACI) •Excellent stakeholder & vendor management skills Optional •Zscaler / Palo Alto / Cisco firewall exposure •Basic routing knowledge (BGP, OSPF, NAT) •Commercial exposure (contracts, commit rates, ET clauses) •Certifications: ITIL, BPMN, CCNA, SD-WAN •DC exits, branch consolidation, M&A network integrations DCV Technologies Location: Kraków, Poland – Hybrid (2-3 days onsite) Experience: 5–8 years We are seeking an experienced Business Analyst – Network Circuits to drive analysis, planning, and delivery of network circuit initiatives across global regions. The role acts as a bridge between Network Engineering, Vendors/Carriers, Service Owners, and Business stakeholders in a highly regulated enterprise environment.