The Process Automation & Business Intelligence Department is responsible for supporting DSV GBS by identifying, designing, and delivering automation, analytics, and digital solutions across various business areas.
Our goal is to eliminate repetitive and time consuming tasks, improve process quality, reduce Average Handling Time (AHT), and support more efficient and standardized ways of working.
The department consists of three teams:
Business Process Analytics
Development
Maintenance
In addition, the department acts as the Power BI Center of Excellence (CoE) for GBS, supporting reporting standards, best practices, and analytical solutions.
As a member of the Business Process Analytics Team, you will work closely with Business Process Owners, stakeholders, and development teams. Your role is to analyze business processes, understand real business needs, and translate them into clear and structured requirements for automation, digital tools, and reporting solutions.
You will act as a key link between business and technology, helping to shape solutions such as web based applications, automation tools, and BI reports. Through your work, you will contribute to delivering practical, scalable, and value driven improvements that support day to day operations and business decision making.
responsibilities :
Analyze end-to-end business processes to identify optimization, standardization, automation, or elimination opportunities, supported by data and measurable impact.
Own automation and digital solution recommendations, including expected benefits, risks, and alternative approaches.
Elicit, structure, and validate business requirements in close cooperation with Business Process Owners, ensuring development-ready documentation (BRD, user stories, acceptance criteria).
Act as a trusted advisor to business units by proactively identifying improvement opportunities and guiding stakeholders toward suitable automation, analytics, or AI solutions.
Evaluate and apply emerging automation, data, and AI technologies to real business problems in alignment with architectural and security standards.
Serve as the primary bridge between business and development teams, supporting delivery from analysis through UAT and go-live.
Support post implementation value tracking and continuous improvement initiatives.
requirements-expected :
Minimum 3 years of experience in a similar role (Business Analyst, Process Analyst, Automation Analyst or equivalent)
Experience in analysing and documenting business processes, including creating clear visual process maps (e.g. BPMN, As Is / To Be)
Strong communication skills, with the ability to work effectively with both business stakeholders and technical teams
Proven ability to gather, structure, and validate business requirements and translate them into clear, development ready documentation
Ability to understand business needs and challenge them constructively to propose feasible and valuable solutions
Bachelor’s or Master’s degree, preferably in IT, logistics, business, or a related field
Fluent English, both spoken and written (advanced level)
offered :
Employment based on an employment contract, along with a comprehensive benefits package
Training and development programs, as well as access to an e-learning platform
Onboarding program with the support of a dedicated Buddy
Participation in an annual, company-wide integration event
A work environment based on Scandinavian organizational culture
Opportunities for growth through our internal program
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
