Informacje o stanowisku

Business Analyst

Miejsce pracy: Kraków

Technologies we use

Operating system

• Windows

About the project

The Business Analyst is accountable for leading analysis for changes and new features/services that deliver enhancements to Digital Channels. Business Analysts are involved from initial scoping and discovery analysis, followed by management and documentation of requirements right through to post implementation continuous improvement.

The role requires leadership of detailed analysis to drive out the real business needs; elicit quality requirements based on optimal solutions; design best in class customer journeys; and translate complex concepts into engaging digital propositions that align to Global Digital strategies. Business Analysts collaborate with Multiple stakeholders and work in agile cross-functional agile teams in Value streams to deliver customer-centric journeys, supporting entities globally.

Business Analysts also play an important role in contributing to the development of a high-performance Business Analysis discipline through employing and reinforcing best practices such as reuse and supporting and coaching other team members.

Your responsibilities

• Leading analysis to facilitate problem statement analysis, elaboration of requirements etc.
• Big picture end to end thinking.
• Bridging the gap between product, technology, propositions, markets, business and delivery teams.
• Sourcing and interpreting data and insights to underpin the feasibility and design of digital features and functions.
• Collaborating with other Digital teams working in an Agile environment to deliver more features faster.
• Upholding best practices and standards and help grow maturity in discipline.
• Leading, supporting and coaching Business Analysts that may, in some cases, involve line management responsibilities.

Our requirements

• Very strong analytical ability and problem-solving skills - excellent attention to detail and the ability to see things through to completion. The ability to quickly understand customer, technical and operational considerations, e.g. risk.
• Experience of analysis/requirements management techniques e.g. user stories, BDD style scenarios, e2e process flow or customer journey mapping, story mapping, elicitation techniques, gap and competitor analysis etc., Experience of relevant tools e.g. JIRA, Confluence.
• Experience of leading analysis activities to support the delivery of customer centric digital products and features.
• Working experience with business stakeholders and product managers on product backlogs.
• Demonstrable working with solution architects and engineers with a good grasp of technical concepts and considerations, e.g. APIs, Cloud infrastructure, backend systems etc.
• Highly developed communication skills, Doth written and verbal, to explain complex or technical issues.
• Pragmatic decision-making skills, with the ability to make clear judgments based on data and understand the implications.
• Strong negotiation and relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities.

What we offer

• Competitive salary
• Annual performance-based bonus
• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN)
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours
• Free parking

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• flexible working time
• integration events
• corporate sports team
• retirement pension plan
• corporate library
• no dress code
• coffee / tea
• parking space for employees
• leisure zone
• extra social benefits
• employee referral program
• opportunity to obtain permits and licenses
• charity initiatives
• family picnics
• extra leave
• In-office gym

Recruitment stages

• Online assessment
• Phone interview
• Job interview
• Welcome to HSBC!

The role holder will / is expected to

• Work collaboratively with delivery partners and subject matter experts in gathering, translating and clarifying requirements and defining design options.
• Support IT with the translation of business requirements and designs into more detailed functional requirements and designs in systems related projects and programmes, often representing the voice of the customer and business in these discussions.
• Be responsible for implementation management, including planning, controlling and reporting on implementation of the change ‘product’, focusing on accelerating benefits and minimising risk during deployment, also manage implementation readiness and the early stages of implementation (e.g. pilot).
• Work closely with the Process Consultants in reengineering projects, analysing and re-engineering world class business processes.
• Need to be abreast with emerging technology and innovation and their application to solve challenges and improve the quality, efficiency and effectiveness of the Bank’s proposition and customer and colleague experience.
• Be responsible for the timely and high-quality delivery of programmes, adhering to HSBC Change Framework.
• Have proven experience of successfully executing against business strategic change agenda, be a 'trusted advisor' to UK CMB management with whom they are partnered by identifying opportunities, constructively challenging conventional thinking, ensuring the Voice of the Customer is embedded in projects and then working to shape, prioritise and drive the execution of their change needs with a focus on delivering the desired customer, colleague, operational and financial outcomes.
• Be an energised, ambitious, and high performing change professional who will drive the scoping and delivery of strategic change with the business.

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

Thank you for interest in HSBC..Before you apply, please note that we will take into the consideration only applications that include the following statement:.“I hereby declare that I have familiarised myself with the Privacy Statement for Applicants published at and I give my consent to use my personal data included in my application for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to the rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”.Due to the high number of applications, we reserve the right to contact selected candidates only..In case you would like to resign from participation in the recruitment process or withdraw previously sent application, please email us at:

Praca Kraków

Business Development Manager Kraków

Kraków - Oferty pracy w okolicznych lokalizacjach