We are looking for an experienced Business Analyst to support complex IT initiatives by delivering end-to-end business analysis, process modelling, and continuous improvement activities. The role requires close collaboration with business stakeholders, product owners, and technical teams to ensure business needs are accurately translated into effective and scalable IT solutions.

Key responsibilities

• Model and document value chains/streams, business processes, roles, capabilities, and data
• Elicit, analyse, and document business needs, requirements, and user stories
• Support business experts and Product Owners during requirements definition and software development
• Maintain and track requirements and user stories throughout the system lifecycle
• Translate business, user, and technical needs into clear Business Requirements Specifications
• Map business goals, project benefits, priorities, components, and system features
• Analyse existing systems and business architecture
• Support identification and assessment of potential solution options
• Contribute to the preparation of business cases and feasibility studies
• Participate in system design, testing, quality assurance, and change management activities
• Design, validate, and test business processes to achieve business process excellence
• Take a holistic approach to planning and managing continuous business process improvement programmes
• Coach business users on upcoming changes and support capability development
• Collaborate with end-to-end process owners to identify and implement process improvements
• Identify opportunities for increased efficiency, reduced costs, and improved service quality
• Communicate project objectives, scope, requirements, and business cases to all stakeholders
• Perform quantitative business process analysis, including cost-benefit and what-if analysis
• Support organisational change planning and implementation
• Design and implement performance monitoring systems for business processes
• Support business users in developing strategic and tactical plans
• Contribute to the definition of transition roadmaps for business architectures

Requirements

• Minimum 5 years of experience in the IT industry
• Minimum 3 years of project experience or experience in a similar Business Analyst role
• Participation in at least one full software solution lifecycle
• Strong knowledge of business process modelling using BPMN
• Proven experience in requirements and user story elicitation and analysis
• Knowledge of analysis and modelling notations such as UML (e.g. capability diagrams, activity diagrams, state diagrams, logical data models)
• Proficiency with modelling tools such as Sparx Enterprise Architect, ARIS, or equivalent
• Excellent analytical, communication, and stakeholder management skills
• Strong ability to create and maintain analytical and project documentation
• Demonstrated problem-solving capabilities
• University degree (ICT-related or equivalent experience)

Certifications (minimum 2 required)

• Certification of Capability in Business Analysis (CCBA®) or equivalent
• Certified UML Professional (Foundation level) or BPMN 2.0 Fundamental
• Other internationally recognised equivalent certifications (subject to acceptance)